Epson Q50188015-1 Troubleshooting, The Computer Won’t Start

Appendix B

Troubleshooting

You should not encounter any difficulties as you set up and use your Equity Ie. You can correct most problems by adjusting a cable connection, repeating a software procedure, or resetting the computer. If anything out of the ordinary happens, turn to this chapter for a solution.

Besides trying the suggestions in this chapter, you can run a diagnostics check on the various components of your computer system. See Appendix D, Performing System Diagnostics, for instructions.

If the suggestions in this chapter or Appendix D do not solve the problem, contact your Epson dealer. Your dealer may be able to solve the problem; if not, he or she can refer you to an Authorized Epson Customer Care Center. If necessary, call the Epson Customer Information number (l-800-922-8911) for the location of your nearest Authorized Epson Customer Care Center.

When you contact your dealer or Customer Care Center, be ready to provide the serial number of your computer, its configuration (including the type of disk drives, monitor, and option cards), and the names and version numbers of any software you are using.

The Computer Won’t Start

If your computer does not start up when you turn on the power switch, follow the steps below. (If you have a hard disk, also see the section on hard disk problems later in this chapter.)

1.Check that the POWER light on the front panel of the main unit is on. If it is not, remove any diskettes you have in the drives and turn off the power. Wait five seconds, then turn the power back on.

WARNING

When you turn off the computer, always wait at least five seconds before turning it back on. You can damage your computer if you turn it off and on rapidly

Troubleshooting

B-1

Contents

Page User’s Guide IMPORTANT NOTICE DISCLAIMER OF WARRANTY COPYRIGHT NOTICE TRADEMARKS Copyright 0 1988 by Epson America, Inc FCC COMPLIANCE STATEMENT FOR AMERICAN USERS Note: WARNING Page Contents 4 Using MS-DOSwith Your Equity Ie Contents Appendixes D Performing System Diagnostics F Formatting a User-installedHard Disk Contents Introduction How to Use This Manual Where to Get Help Setting Up Your System 1 Unpacking 2 Choosing a Location 3 Connecting the Keyboard 4 Connecting a Monitor 5 Connecting a Printer Connecting to the parallel interface Connecting to the serial interface 6 Connecting the Power Cord Page 7Inserting the Startup Diskette 8 Starting the System POWER Initial screen display Enter Enter 9 Copying System Diskettes Copying with one diskette drive Setting Up Your System Page Preparing a Hard Disk for Use Creating the MS-DOSPartition Formatting the MS-DOSPartition WARNING, ALL DATA ON NON-REMOVABLEDISK DRIVE C: WILL BE LOST Copying the Reference and Operating 2 Files Booting From the Hard Disk Using the Equity Ie Special Keys on the Equity Ie Keyboard The following table describes special keys on the Equity Ie keyboard lab ‘2 Caps Lock Alt Backspace Selecting Execution Speed Using Diskettes Caring for diskettes Inserting and removing diskettes Making backup copies Write-protectingdiskettes Using Using a Hard Disk Drive Caring for the hard disk Protecting the data on your hard disk Resetting the Computer Turning Off the Computer Moving the Computer Page Using MSDOS with Your Equity Ie Starting and Exiting MS-DOS Changing the Default Drive The MS-DOSCommand Format parameters Entering MS-DOSCommands Storing Data Using Directories Page Listing the contents of a directory Using pathnames Creating directories Changing directories Copying from one directory to another Using MS-DOSwith Your Equity Ie Formatting Diskettes Formatting diskettes with a hard disk and one diskette drive Formatting diskettes with two diskette drives Using MS-DOS with Your Equity Ie with Enter. You Formatting diskettes with one diskette drive (no hard disk) Formatting Enter. You see Copying Data Using DISKCOPY with one diskette drive: Using the COPY command Page Using the BACKUP command Using the Epson HELP Utility PgUp ESC Using the Epson MENU Utility Running MENU from a diskette MENU utility options Using the XTREE Utility Running XTREE XTREE Ctrl-D Using an AUTOEXEC.BAT File Creating an AUTOEXEC.BAT file If you have a hard disk: If you do not have a hard disk: Page Installing Option Cards Removing the Cover A-2 Installing Option Cards Installing an Option Card A-4 Zmtulling Option Cards Removing an Option Card Replacing the Cover Troubleshooting The Computer Won’t Start The Computer Locks Up Video Problems Diskette Problems Hard Disk Problems Software Problems Printer Problems Option Card Problems Power-OnDiagnostics System Device Check Clock and CMOS RAM Check RAM Check Keyboard Controller and Keyboard Check Video and Video Controller Check Parallel Port Check Serial Port Check Diskette Drive Seek Check Hard Disk Controller and Hard Disk Check Performing System Diagnostics Starting System Diagnostics l - System board Memory Enter. If Modifying the DEVICE LIST D-2 Performing System Diagnostics Selecting a Test Resuming From an Error System Board Check Memory Check Keyboard Check Video Check Attribute check Character set check D-8 400column character set check 320x200 graphics mode check Performing D-9 640x200 graphics mode check D-10 640x480 graphics mode check Enter Enter Monochrome/Color video check To check your monochrome or color video, press 8 and then Enter Floppy Disk Drives and Controller Check FLOPPY DISK DRIVE(S) AND CONTROLLER CHECK MENU Sequential seek check D-13 Random seek check Write, read check D-14 Math Coprocessor (8087) Check Parallel Port (Printer Interface) Check Serial Port (RS-232CPort) Check Alternate Serial Port Check Dot-MatrixPrinter Check Hard Disk Drives and Controller Check Read, verify check D-20 Alternate Parallel Port Check Parallel Port (on Video Adapter) Check Exiting System Diagnostics Error Codes and Messages Video-adapter % d’sp’ay Floppy disk drives and controller Math coprocessor Specifications Main Unit Interfaces Keyboard Mass Storage Power Requirements Environmental Requirements Characteristics Video Display Formatting a User-installedHard Disk Starting the Hard Disk Format Formatting and Checking Options Conditional Format (Normal) =246g DOUBLE CHECK THAT YOU HAVE BACKUP DISKETTE COPIES OF ALL YOUR FILES F-4 Formatting a User-InstalledHard Disk Unconditional Format Formatting a User~instulled Hard Disk F-7 Destructive Surface Analysis =2459 Formutting a User-installed Hard Disk Hard F-9 Non-destructiveSurface Analysis Glossary Boot Character CMOS Code Command Current directory Cursor Cylinders Data Data diskette Operating See Diskette High-density Input/output (I/O) port Interface Joystick Keyboard Megahertz (MHz) Memory Microprocessor Modem Monitor Interface Program Prompt RAM Read Read/write head interface Parallel VGA Wildcard Write Write-protect GL-11 Index Ctrl Ctrl-AH-Del Ctrl-C Ctrl-Alt-Del Ctrl-C IN-3 IN-4 Index IN-5 Index IN-7 RESET IN SPEED IN-10 Reader Comment Card Equity Ie User’s Guide EPSON