Epson T3000, T5000, T7000 Troubleshooting

Problem Solver 208

Troubleshooting

You cannot print (because the printer does not work)

The printer does not turn on.

The printer turns off automatically.

The printer driver is not installed properly (Windows).

oIs the power cable plugged into the electrical outlet or the printer?

Make sure the power cable is securely plugged into the printer.

oIs there a problem with the power outlet?

Make sure your outlet works by connecting the power cable for another electric product.

oIs Power Off Timer enabled?

To prevent the printer turning off automatically, select Off.

See “Setup menu” on page 175.

oIs the icon for this printer displayed in the Devices and Printers, Printer, Printers and Faxes folder?

OYes

The printer driver is installed.

ONo

The printer driver is not installed. Install the printer driver.

oDoes the printer port setting match the printer connection port?

Check the printer port.

Click the Port tab in the printer Properties dialog and check the option selected for Print to

following port(s).

OUSB: USB xxx (x stands for the port number) for the USB connection

ONetwork: The correct IP address for the network connection

If it is not indicated, the printer driver is not installed correctly. Delete and reinstall the printer

driver.

See “Uninstalling the Printer Driver” on page 158.

Contents

Main Copyrights and Trademarks 2 Copyrights and Trademarks Contents Copyrights and Trademarks Chapter 1 Introduction Chapter 2 Basic Operations Chapter 3 Using the Optional Hard Disk Unit Chapter 4 More Ways to Print Chapter 5 Color Management Printing Chapter 6 Tips for Using the Printer Driver (Windows) Chapter 7 Tips for Using the Printer Driver (Mac OS X) Chapter 8 Using the Control Panel Menu Chapter 9 Maintenance Chapter 10 Problem Solver Appendix A Options and Information Appendix B Where To Get Help Appendix C Software License Terms Chapter 1 Introduction Important Safety Instructions When choosing a place for this product When setting up this product When using this product When handling the ink cartridges Warnings, Cautions, Important and Notes Illustrations w Printer Parts Front section Page Roll paper adapter Use the supplied roll paper adapter when loading roll paper onto the printer. Page Control panel Page Screen View Page - Features High Productivity High Resolution Ease-of-Use Page Notes on Usage and Storage Installation space Notes when using the printer Notes when not using the printer Notes on handling ink cartridges Notes on handling paper Notes on Handling Notes on handling printed paper Using the Supplied Software Contents of the Software CD Summary of the Printer Driver Page Page Chapter 2 Basic Operations 1. Turn on the printer by pressing the P button. Loading and Removing the Roll Paper Loading Roll Paper Load roll paper after attaching the supplied roll paper adapters. Page Page Page Page Page Cutting the roll paper Setting methods Manual cut method Page Removing the roll paper Page Loading and Removing Cut Sheets Loading Cut Sheets 1. Turn on the printer by pressing the P button. Page Removing Cut Sheets Loading and Removing Poster Board Loading Poster Board Page Page Page Page Removing Poster Board Viewing and Changing Media Settings The following is displayed in the control panel after paper is loaded. Checking Media Settings Adjusting Settings Replacing Paper Page Using the Paper Basket Page Page Using the Auto Take-up Reel Unit (SureColor T7000 Only) Basic Operations 62 Using the Control Panel This section describes how to use the control panel for the auto take-up reel unit. Attaching the Paper Taking Up the Paper Printable Side Out Page Page Page Page Page Removing Paper from the Auto Take-up Reel Unit Page Basic Printing Methods (Windows) Page Page Page Page Basic Printing Methods (Mac OS X) Page Page Page Page Printable Area Roll Paper Printable Area Page Cut Sheets Printable Area Turning Off the Power Using Power Off Timer Canceling Printing Canceling from the computer (Windows) Canceling from the computer (Mac OS X) Page Chapter 3 Using the Optional Hard Disk Unit The Purpose of the Hard Disk Unit Page Saving Print Jobs to the Hard Disk Unit Page Viewing and Printing Saved Print Jobs Chapter 4 More Ways to Print Enlargements and Horizontal and Vertical Banners A4 1000mm Fitting Documents to the Width of the Roll Paper Page Page Page Page Fitting Documents to the Output Size Page Printing at Non-Standard Sizes Page Page Page Printing CAD Drawings Page Borderless Printing Types of Borderless Printing Methods Supported Media Sizes for Borderless Printing About Roll Paper Cutting More Ways to Print 109 Setting Procedures for Printing 2. Select Borderless in the Size Settings area. Page Page Page Correct Color and Print Windows Page Mac OS X Page Page Multi-Page/Poster Printing Folded Double-Side (Windows only) N-up Poster (Windows only) Page When with margins is selected: Clear Borderless Poster Print. 4. Check other settings, and then start printing. Page Page Page Page Page Page Page Setting Procedures for Printing Page Saving and Recalling Settings Saving Opening saved files Chapter 5 Color Management Printing About Color Management Color Management Print Settings Setting color management with the applications Setting color management with the printer driver Setting profiles Setting Color Management with the Applications Page Setting Color Management with the Printer Driver Color management printing by Host ICM (Windows) Page Color management printing by ColorSync (Mac OS X) Color management printing by Driver ICM (Windows only) Page Page Chapter 6 Tips for Using the Printer Driver (Windows) Displaying the Settings Screen From the Printer icon Page Displaying Help Click the Help Button to Display Page Customizing the Printer Driver Saving various settings as your Select Settings Adding Media Types Page Rearranging display items Page Overview of the Utility Tab Page Page Uninstalling the Printer Driver Page Tips for Using the Printer Driver (Mac OS X) Using Epson Printer Utility 4 Starting Epson Printer Utility 4 Epson Printer Utility 4 Functions Page Uninstalling the Printer Driver Removing EPSON LFP Remote Panel 2 Using the Control Panel Menu Menu List See Paper menu on page 171. See Print Queues menu on page 170. See Maintenance menu on page 174. See Setup menu on page 175. Page Page Menu Descriptions Print Queues menu Paper menu Page Page Maintenance menu Setup menu Page Page Page Page Page Page Page Enlarged Copy menu The Enlarged Copy menu is displayed when a scanner is connected. Chapter 9 Maintenance Adjusting the Print Head Checking for clogged nozzles Nozzle Check From the computer From the printer Cleaning the print head Notes on head cleaning Cleaning the print head Page Minimizing Print Misalignments (Head Alignment) Page Page Page Replacing Consumables Replacing Ink Cartridges How to replace Page Replacing Maintenance Boxes How to replace Replacing the Cutter Page Page Page Cleaning the Printer Cleaning the outside Cleaning the inside Cleaning the roller Cleaning inside Page Chapter 10 Problem Solver What to Do When a Message Is Displayed Page Page When a Maintenance Call/Service Call Occurs Call-for-Service Codes The characters indicated by asterisks (*) vary with the type of error. Troubleshooting You cannot print (because the printer does not work) The printer does not turn on. The printer turns off automatically. The printer driver is not installed properly (Windows). You cannot print under the network environment. The printer has an error. The printer stops printing. Your problem is not listed here. The printer sounds like it is printing, but nothing prints The print head moves, but nothing prints. Print quality is poor, uneven, too light, or too dark. The nozzle check pattern is not printed correctly. The prints are not what you expected Page The color is not exactly the same as another printer. The print is not positioned properly on the paper. Vertical ruled lines are misaligned. The printed surface is scuffed or soiled. The paper is creased. The reverse side of the printed paper is soiled. Too much ink is fired. Margins appear in borderless printing. Feeding or ejecting problems Unable to feed or eject paper. Paper does not collect in the paper basket or is creased or folded when the paper basket is used. Roll paper jam Cut sheets jam 4. Remove the jammed paper. Others The control panel display keeps turning off. The paper is not cut cleanly. Color ink runs out quickly even when printing in the Black mode or when printing black data. Page Appendix A Options and Information Options and Consumable Products Supported Media as the profile name in the printer driver or the application. Epson Special Media Table Roll paper Page Page Page Cut sheet Borderless printing with cut sheets can only be performed with no left and right margins. Usable Commercially Available Paper Size This printer supports the following paper specifications for non-Epson media. Roll paper Cut sheet Before printing on non-Epson media Page Notes When Moving or Transporting the Printer Before Moving or Transporting Notes on Transporting After Moving or Transporting System Requirements Page Specifications Table Page Page Standards and Approvals FCC Compliance Statement For United States Users WARNING For Canadian Users Appendix B Where To Get Help Contacting Epson Support Purchase Supplies and Accessories Appendix C Software License Terms Open Source Software Licenses Page Bonjour Page Page Page Page Page Page Other Software Licenses Info-ZIP copyright and license Software License Terms 251