Troubleshooting

Projectors cannot be monitored or controlled

Cause

Remedy

Is the projector connected to

Connect the network cable correctly.

the network correctly?

See your User’s Guide for more

 

information.

 

 

Has the projector been set

Check the settings for the "Network"

up correctly for connection

configuration menu command.

to the network?

See your User’s Guide for more

 

information.

 

 

Has EMP Monitor been

Uninstall EMP Monitor and then re-install

installed on the computer

it.

correctly?

 

 

 

Are all the projectors that

Register the projectors. sp.7

you want to control or

 

monitor registered?

 

 

 

Is the projector's "Network

In order to use EMP Monitor to monitor

Monitoring" or "Standby

and control the projector when it is in

Mode" configuration menu

standby mode, the projector's "Network

set to "ON" or "Network

Monitoring" or "Standby Mode"

ON"?

configuration menu must be set to "ON" or

 

"Network ON".

 

See your User’s Guide for more

 

information.

 

 

34

An e-mail message is not sent when a problem occurs with a projector

Cause

Remedy

Is the projector connected to

Connect the network cable correctly.

the network correctly?

See your User’s Guide for more

 

information.

 

 

Has the projector been set

Check the settings for the "Network"

up correctly for connection

configuration menu command.

to the network?

See your User’s Guide for more

 

information.

 

 

Have the SMTP server IP

Check the setting details.

address, port number and

 

recipient e-mail address all

 

been set correctly?

 

 

 

Is the projector's "Network

To use the mail notification function while

Monitoring" or "Standby

the projector is in standby mode, set

Mode" configuration menu

"Network Monitoring" or "Standby Mode"

set to "ON" or "Network

to "ON" or "Network ON" in the

ON"?

projector's configuration menus.

 

See your User’s Guide for more

 

information.

 

 

Has a critical problem

When the projector has momentarily

developed causing the

stopped working, it cannot send e-mail

projector to momentarily

messages. If the projector cannot be reset

stop working?

even after it has been checked, contact

 

Epson.

 

See your User’s Guide for more

 

information.

 

 

Is power being supplied to

Check if the power supply to the location

the projector?

where the projector is set up has been

 

interrupted, or if the circuit breaker for the

 

electrical outlet that the projector is

 

connected to has been tripped.