Troubleshooting
Projectors cannot be monitored or controlled
Cause | Remedy |
Is the projector connected to | Connect the network cable correctly. |
the network correctly? | See your User’s Guide for more |
| information. |
|
|
Has the projector been set | Check the settings for the "Network" |
up correctly for connection | configuration menu command. |
to the network? | See your User’s Guide for more |
| information. |
|
|
Has EMP Monitor been | Uninstall EMP Monitor and then |
installed on the computer | it. |
correctly? |
|
|
|
Are all the projectors that | |
you want to control or |
|
monitor registered? |
|
|
|
Is the projector's "Network | In order to use EMP Monitor to monitor |
Monitoring" or "Standby | and control the projector when it is in |
Mode" configuration menu | standby mode, the projector's "Network |
set to "ON" or "Network | Monitoring" or "Standby Mode" |
ON"? | configuration menu must be set to "ON" or |
| "Network ON". |
| See your User’s Guide for more |
| information. |
|
|
34
An
Cause | Remedy |
Is the projector connected to | Connect the network cable correctly. |
the network correctly? | See your User’s Guide for more |
| information. |
|
|
Has the projector been set | Check the settings for the "Network" |
up correctly for connection | configuration menu command. |
to the network? | See your User’s Guide for more |
| information. |
|
|
Have the SMTP server IP | Check the setting details. |
address, port number and |
|
recipient |
|
been set correctly? |
|
|
|
Is the projector's "Network | To use the mail notification function while |
Monitoring" or "Standby | the projector is in standby mode, set |
Mode" configuration menu | "Network Monitoring" or "Standby Mode" |
set to "ON" or "Network | to "ON" or "Network ON" in the |
ON"? | projector's configuration menus. |
| See your User’s Guide for more |
| information. |
|
|
Has a critical problem | When the projector has momentarily |
developed causing the | stopped working, it cannot send |
projector to momentarily | messages. If the projector cannot be reset |
stop working? | even after it has been checked, contact |
| Epson. |
| See your User’s Guide for more |
| information. |
|
|
Is power being supplied to | Check if the power supply to the location |
the projector? | where the projector is set up has been |
| interrupted, or if the circuit breaker for the |
| electrical outlet that the projector is |
| connected to has been tripped. |
|
|