Appendix
Troubleshooting
Troubleshooting
Error | Possible Cause | Solutions | |
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| • Confirm that all cables are connected correctly | |
| Cable from power adapter is loose or is unplugged | • Confirm that the power adapter is securely connected to the back | |
| of the unit | ||
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System is not receiving |
| • Confirm that the system is powered on (LED indicators on the | |
| front should be ON) | ||
power or is not powering up |
| • If the unit is connected through a power bar or surge protector, | |
| Cables are connected, but system is not receiving | try bypassing the bar and connecting the power directly to the | |
| sufficient power | wall outlet | |
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| • Confirm that there is power at the outlet | |
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| • Connect the power cable to another outlet | |
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| • Test the outlet with another plugged device | |
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Remote control not detected | Battery in the remote control is drained or is missing | • Install two fresh AAA alkaline batteries in the remote control | |
by the system | |||
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| Hard Drive is not formatted | • Format the hard drive per instructions | |
Hard drive is not detected by |
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Hard drive cables are loose or not properly connected | • Remove the housing and check that hard drive cables are firmly | ||
the system | connected | ||
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| There is no hard drive in the system | • Open the housing and install a 3.5 SATA hard drive | |
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Hard drive is full (0% | Overwrite is not enabled | • From the Main Menu, select HDD>Overwrite>Enable and click | |
remaining) and the unit is no | Apply | ||
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longer recording |
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| Mouse cable is not connected or is not firmly | • Firmly connect the mouse cable to the USB Mouse port (not the | |
| connected to the system | USB Data port) on the front panel. | |
Mouse is not detected by |
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| • Power off the system (Turn power switch off position on back | ||
system | System needs to be reset | of unit). Firmly connect a USB mouse to the USB Mouse port on | |
| the front panel of the system. Power on the system (Turn power | ||
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| switch to on position on back of unit). | |
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There is no picture on | Camera cables are loose or have become | • Check the camera video cable and connections | |
selected channels/camera | • Disconnect and reconnect the cable at the system and at the | ||
disconnected | |||
picture is not being | camera | ||
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displayed |
| • Try moving the camera to another channel or use another cable | |
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| Audio cables are loose or have been disconnected | • Check the AUDIO connections to the DVR | |
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The image on the DVR | Audio channels are disabled the system menu | • Check the Configurations: Main Menu>Record>Audio | |
appears but does not have | Volume on external speakers (not included) is low or | • Increase volume on external speakers (not included) | |
sound | |||
off | |||
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| Cameras are not audio capable or a powered | • Add audio capable cameras or a powered microphone (not | |
| microphone is not attached | included with this kit) | |
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The system beeps at startup | The beep at startup is normal | • No action required | |
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| • Open Main Menu>Advance>Alarm; click | |
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I am not receiving |
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notifications | Default setting is disabled and /or you have not | • If you want to use your own SMTP server, deselect the Default | |
| box, and enter your SMTP Server Address, Port, User name, and | ||
| entered your own SMTP information | ||
| Password in their respective fields | ||
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