Before you ask for repair service, check the following items. If the problem persists even after implementing remedies below, contact the dealer where your purchased the or an authorized FUJITSU service provider.
Troubleshooting checklist
TABLE 1.
Symptom | Check this Item | Remedy | |
|
|
| |
Scanner cannot be | Did you push the power switch? | Push the power switch. | |
tuned ON. |
|
| |
Is AC cable connected correctly? | Correctly connect the AC cable. | ||
| |||
|
|
| |
|
| Disconnect the AC cable from the scanner, then | |
|
| connect it again. If this does not restore the | |
|
| power supply, contact the dealer where you pur- | |
|
| chased the scanner or an authorized FUJITSU | |
|
| scanner service provider. | |
Scanning does not | Are the documents loaded correctly | Load the document correctly on ADF paper chute. | |
start. | on the ADF paper chute? |
| |
| Is the ADF closed completely? | Close the ADF completely. | |
|
|
| |
| Is the interface cable connected | Correctly connect the cable. (When a USB hub is | |
| correctly? | used, check the hub’s power supply.) | |
| Is the interface cable broken? | Use a new interface cable and correctly connect it. | |
|
|
| |
| Is the SCSI ID set correctly? (When | Set the SCSI ID correctly using SCSI ID switch on | |
| using SCSI interface) | the rear of the scanner. | |
| Does the scanning start after | If this does not solve the problem, contact the | |
| running ON the scanner again? | dealer where you purchased the scanner or an | |
|
| authorized FUJITSU service provider. | |
| Does the Function No. display | When the Function No. display indicates an alarm | |
| indicates an alarm or an error? | or an error, refer to "6 TROUBLE SHOOTING" in | |
|
| the | |
| Does the alarm state remain | Turn OFF and ON the scanner. | |
| displayed even after the scanner has | If this does not eliminate the alarm state, contact | |
| been turned OFF and back ON | the dealer where you purchased the scanner or an | |
| again? | authorized FUJITSU service provider. | |
|
|
| |
Indication on the | Does the display remain blank even | If this does not solve the problem, contact the | |
Function No. dis- | after you push any button on the | dealer where you purchased the scanner or an | |
play goes out. | operator panel? | authorized FUJITSU service provider. | |
| Does the display remain blank even | If this does not solve the problem, contact the | |
| after running ON the scanner again? | dealer where you purchased the scanner or an | |
|
| authorized FUJITSU service provider. | |
Vertical lines appear | Do the lines appear on the same part | Clean the glass following the instruction in “4.2 | |
in the scanned | of images? | Cleaning ADF” of the | |
images. |
| Guide”. | |
| Are the upper/lower glasses inside | Clean the glass following the instruction in “4.2 | |
| the ADF clean? | Cleaning ADF” of the | |
|
| Guide”. | |
| Do the lines disappear on images | Scan the documents with low resolution settings. | |
| with low resolution settings? |
|