Appendix1 TROUBLESHOOTING

■Troubleshooting checklist

Symptom

Check this item

Remedy

 

 

 

The scanner is not turned on.

Have you pushed the power button?

Push the power button.

 

 

 

 

Are the AC cable and AC adapter prop-

Correctly connect the AC cable and the AC

 

erly connected to the scanner?

adapter.

 

 

Disconnect the AC cable and the AC adapter from

 

 

the scanner, then connect them again.

 

 

If this does not restore the power supply, contact

 

 

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

 

Is Windows normally started up?

Push the power button again after completely

 

 

starting up Windows.

Scanning does not start.

Are the documents loaded correctly on

Load the document correctly on ADF paper chute.

 

the ADF paper chute?

 

 

Is the ADF closed completely?

Close the ADF completely.

 

 

 

 

Is the USB cable or SCSI cable properly

Correctly connect the cable. (When a USB hub is

 

connected?

used, check the hub's power supply.)

 

(When using SCSI interface) Is SCSI ID

Set SCSI ID correctly by SCSI ID switch on rear

 

set correctly?

of scanner.

 

Does the Function Number Display indi-

When the Function Number Display indicates an

 

cates an alarm or an error?

alarm or an error, refer to chapter 5 "TROUBLE-

 

 

SHOOTING" of "fi-5530C2 Operator’s Guide"

 

 

for removing the alarm or the error.

 

 

 

 

Does the alarm state remain displayed

Turn off and on the power button.

 

even after the scanner has been turned

If this does not eliminate the alarm state, contact

 

off and back on again?

the store where you purchased the scanner or an

 

 

authorized FUJITSU scanner service provider.

Vertical lines appear in the

Is the glass dirty?

Clean the glass following the instructions in chap-

generated image.

 

ter 3 "Daily Care" of "fi-5530C2 Operator’s

 

 

Guide."

 

 

 

The generated image is

Are the documents loaded correctly?

Load the documents correctly.

skewed or distorted.

 

 

 

 

 

The generated image qual-

Are the glass or sheet guides (a white

Clean dirty locations.

ity is not good enough.

location) clean?

 

 

 

 

Multi-feed errors occur fre-

Do the documents satisfy the "Docu-

Use the documents that satisfy the "Document

quently.

ment Quality" and the "Multi feed

Quality" and the "Multi feed Detection Condi-

 

Detection Conditions" in the chapter 6

tions" in the chapter 6 of "fi-5530C2 Operator’s

 

of "fi-5530C2 Operator’s Guide"?

Guide"

 

Are the documents set properly in the

Fan the documents before scanning. Correctly

 

ADF paper chute?

align the document stack and load them on the

 

 

ADF paper chute. For details, refer to section 2.1

 

 

"Installing the Scanner" on page 3 for details.

 

Is the document stack thicker than

Reduce the number of sheets in the document

 

10mm?

stack to 10 mm thickness or less.

 

Is the Pad ASSY dirty?

Clean the Pad ASSY. For details, refer to section

 

 

3.2 "Cleaning the ADF" of "fi-5530C2 Operator's

 

 

Guide."

 

Is the Pad ASSY worn out?

Replace the Pad ASSY. For details, refer to sec-

 

 

tion 4.2 "Replacing the Pad ASSY" of "fi-5530C2

 

 

Operator's Guide."

 

 

 

AP-1