
OTHERS
Troubleshooting
Before requesting service for this STB, check the table below for a possible cause of the problem you are experiencing. Some simple checks or a minor adjustment on your part may eliminate the problem and restore proper operation.
Symptom | Remedy | |
No power | • Make sure that the AC power cord is securely plugged into the power outlet. | |
• Make sure that the POWER indicator is lit. | ||
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| • Make sure to point the remote control at the remote control sensor. | |
The STB is not | • You may be too far from STB. Try moving closer. | |
• Remove any obstacles between the remote control and the remote control | ||
responding to the remote | ||
sensor. | ||
control | ||
• Make sure that the batteries are installed in the correct direction (+ and | ||
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| • The batteries may be depleted. Replace them with new ones. | |
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| • Make sure that the video cable is correctly connected. | |
| • Make sure that video devices (TV or monitor) are turned on. | |
| • Make sure that video devices (TV or monitor) are correctly set to STB video | |
No picture | output channel. Refer to your TV’s manual for further information. | |
| • Check the video cable. | |
| • Check the antenna and the RF cable. There may be damage or interfering | |
| sources. | |
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Blocked noise on picture | • There may be interfering sources. | |
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No EPG or the provided | • Make sure that “DST” and “TIME ZONE” is set correctly in “TIME” menu | |
information is wrong | or in “SETUP WIZARD”. | |
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| • Make sure that the audio cable is correctly connected. | |
| • Make sure that audio devices (stereo, TV or decoder) are turned on. | |
No sound | • Make sure that audio devices (stereo or decoder) are correctly set to STB | |
audio output channel. | ||
| • When TV has only one audio input jack, use a standard audio cable (white) | |
| to connect the audio output jack (white) on STB to the audio input jack on | |
| the TV. | |
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Low volume | • Sound volume differs depending on the audio out setting. Select “RF OUT” | |
at step 5 in the “Setup Wizard” on page 13 if you feel the volume is too low. | ||
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| • Make sure to complete autoscan in “SETUP WIZARD” or in “SETUP” | |
| menu. It will be required when you setup STB for the first time or when | |
No reception | STB is moved to a location where other channels are broadcast. | |
• The selected channel does not exist at that time. There are not always sub- | ||
| channels being broadcast. | |
| • When autoscan is interrupted and not completed, some channels will not be | |
| received. | |
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The entered channel | • Many digital channels have alternate channel numbers. STB changes the | |
number changes | numbers automatically to the ones signifying the broadcasting stations. | |
automatically |
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No reception of channels | • Some channels with weak signal may not be received properly. This is | |
with weak signal | not a malfunction. | |
(autoscan) |
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OTHERS
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X6040UD_Book.indb 25
10/22/2007 5:09:25 PM