Troubleshooting
Problem 2: Connect displays its Communications Error dialog box within a few seconds after it is run.
This message indicates that Connect cannot communicate properly with your telephone. This message can appear for one of the following reasons:
If you have an 8411 telephone or Callmaster VI telephone, your telephone is not connected properly to your PC serial port. If you do not have an 8411 telephone or Callmaster VI telephone, your PassageWay adapter is not connected properly to your PC serial port and/or your telephone.
Your 8411 telephone, Callmaster VI telephone, or PassageWay adapter is not receiving power.
Connect is administered to use a different serial port than the one to which the telephone is connected.
One or more cables and/or adapters are damaged, not properly attached, or not compatible with the PassageWay Service Provider.
You should follow the instructions provided in this dialog box to troubleshoot the problemT. These instructions ask you to verify the following items:
The
If you have an 8411 telephone or Callmaster VI telephone, insure that the phone cord between the wall jack and the jack marked "Line" on the telephone is completely inserted into both the wall jack and the jack marked "Line" on the telephone. A proper connection is confirmed by a tactile "click" as the cord is fully inserted.
If you do not have an 8411 telephone or Callmaster VI telephone, insure that the
