Troubleshooting
Failure Code -143
Meaning: The 8411 telephone, Callmaster VI telephone, or PassageWay adapter is not properly connected to your DEFINITY system. The PassageWay adapter may also not be properly connected to your telephone. Things to Try: Verify the connections between your 8411 telephone, Callmaster VI telephone, or PassageWay adapter and your DEFINITY system.
Failure Code -144
Meaning: The PassageWay adapter is not properly connected to your telephone.
Things to Try: Verify the connection between your PassageWay adapter and your telephone.
Failure Code -2xx
Meaning: An unexpected Windows communications error has occurred.
Things to Try: Try closing all applications except Connect and Program Manager, and then repeat the Link test procedure.
Problem 3: Connect will not work on COM ports other than COM1 and COM2.
By default, many PCs are not configured to permit the simultaneous use of three or more COM ports. Specifically, most PCs are configured such that COM ports are grouped into pairs: COM1 is paired with COM3, and COM2 is paired with COM4. By default, such PCs permit only one COM port from each pair to be operating at the same time (for example, COM1 with COM2). COM ports within the same pair will usually conflict with one another and are not supported (that is, COM1 with COM3, or COM2 with COM4).
If you cannot get Connect to work properly on COM3, check if another device is using COM1 at the same time. Similarly, if you cannot get Connect to work on COM4, determine if another device is using COM2 at the same time. If so, you may need to make some changes to your PC configuration to support using the PassageWay Service Provider on COM3 or COM4. Refer to Appendix A for more information. If you need additional assistance in setting up devices on COM ports other than COM1 and COM2, consult your PC hardware vendor.
