Troubleshooting
Problem 4: Connect occasionally displays its initialization window while one or more PassageWay applications are running.
Connect displays its initialization window whenever it establishes (or re- establishes) communication with the telephone. Generally, this window is displayed only once, at the time when a single PassageWay application is first executed. However, if a communications problem occurs at any time, Connect attempts to clear the problem by reinitializing itself, which causes the initialization window to reappear temporarily. If this occurs while a PassageWay application is performing a task involving the telephone, the operation in progress will be aborted and must be restarted manually once the initialization window disappears. If no task involving the telephone is in progress during this process, the operation of PassageWay applications is unaffected.
The chance of a communications problem depends on your PC's configuration. The PassageWay Service Provider operates at a data rate of 9600 baud, and it relies on Windows to manage the flow of data through your PC's serial port. Depending upon the speed of your PC, the number and type of applications you are using, and various hardware components in your PC configuration, Windows will be able to manage serial communications with varying degrees of effectiveness.
If you encounter frequent communications errors using the PassageWay Service Provider, your PC's current hardware configuration may not support reliable
Problem 5: Connect will not run. It displays the message: Connect must
terminate due to an unexpected communications error and
then terminates.
This message indicates that Connect cannot communicate with the COM port you specified using the PassageWay Configurator. Run the PassageWay Configurator and select a different COM port.
