Lucent Technologies Comcode 108239393 General Troubleshooting for PassageWay Service Provider

Troubleshooting

General Troubleshooting for the

PassageWay Service Provider

This section presents some common problems you might encounter while using TAPI applications such as Telephony Manager with the PassageWay Service Provider. For each problem, a strategy is presented that you can follow to isolate and solve your problem.

Problem 1: When you start the PassageWay Configurator, a message

box appears displaying the message: PassageWay Link Not Found.

This message box appears if at least one of the following conditions exists:

The COM port you selected in the PassageWay Configurator - COM Port dialog box is not the COM port to which you connected the 8411 telephone, Callmaster VI telephone, or PassageWay adapter.

A telephony application is currently running on your PC.

There is a problem with the connection between your PC and your 8411 telephone, Callmaster VI telephone, or PassageWay adapter.

You are using a PassageWay adapter that is incompatible with your telephone (that is, you are using a 4-wire PassageWay adapter with a

2-wire telephone, or you are using a 2-wire PassageWay adapter with a 4-wire telephone).

TYour PassageWay adapter is not receiving power. Your PassageWay adapter is defective.

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