Lucent Technologies Comcode 108239393 manual

Troubleshooting

Perform the following steps:

1.Make sure no telephony applications are running on your PC. If any telephony applications are running, close them.

2.Look at the back of your PC and verify the COM port to which the serial cable from your 8411 telephone, Callmaster VI telephone, or PassageWay adapter is connected.

3.Check the PC-side and telephone-side cabling associated with your 8411 telephone, Callmaster VI telephone, or PassageWay adapter. Insure that all of the cables are completely inserted into the correct jacks. If you have a PassageWay adapter, refer to "Installing the PassageWay Adapter" in Chapter 2. If you have an 8411 telephone, refer to "Connecting Your 8411 Telephone to Your PC" in Chapter 2. If you have a Callmaster VI telephone, refer to "Connecting Your Callmaster VI Telephone to Your PC" in Chapter 2.

4.If you have a PassageWay adapter, look at the LEDs on top of the adapter.

If the LED is "off," your telephone system may not support the remote powering of adjuncts. Consult your DEFINITY System Manager to obtain the proper wall power supply to power your PassageWay adapter or to correct any wiring problems that may be the cause. If you already have an auxiliary power supply installed, make sure it is installed properly. Refer to "Installing the PassageWay Adapter" in Chapter 2.

If both LEDs are "blinking," perform the following steps:

a. Determine whether you have a 2-wire or 4-wire telephone.

If you have a 6400 Series telephone, you have a 2-wire

Ttelephone, which requires a 2-wire PassageWay adapter.

If you have a 7400 Series telephone, you have a 4-wire telephone, which requires a 4-wire PassageWay adapter.

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