Modem problems
The system does not recognize the modem.
Probable cause | Solution |
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The modem has not been | Add the modem as new hardware. |
added as new hardware |
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The modem is not connected | Make sure the line connected to the modem |
to a live phone jack | is working and plugged into the appropriate |
| port on the modem (line port). |
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The modem is not configured | Check the system settings for possible |
with a valid interrupt or | conflicts. If one exists, correct the problem by |
address | selecting an available interrupt and address. |
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The phone jack is shared by | If the modem shares the jack with another |
another modem or telephone | device, make sure the other device does not |
| have the port open (for example, someone is |
| on the phone, or another modem is in use). |
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94Troubleshooting