Printer problems

The printer will not turn on.

Probable cause

Solution

 

 

The printer is not connected

Make sure the data cable is properly

to the system

connected between the printer and the system.

 

Check the connector and cable for bent or

 

broken pins.

 

 

The printer is not plugged in

Make sure the power cable is plugged into a

 

working power source.

 

 

The printer is not turned on

Make sure the printer’s power switch is

 

depressed or set to the On position. If power

 

is applied to the printer, the green power LED

 

should be illuminated.

 

 

The printer is defective

Try another printer, if one is available.

 

 

The printer is turned on but will not print.

Probable cause

Solution

 

 

The printer is not connected

Make sure the data cable is properly

to the system

connected between the printer and the system.

 

Check the connector and cable for bent or

 

broken pins.

 

 

The printer is not designated

If the printer that you are trying to print to is

as the default printer

not the default printer, make sure you have

 

selected it through the program’s printer setup

 

function.

 

 

The printer has not been

In the Printers window (Start Settings

added to the system.

Printers), double-click Add Printer. Follow the

 

on-screen instructions for adding the new

 

printer.

 

 

The printer is not on-line

Make sure the on-line or ready light is on, or

(ready)

the display indicates “Ready.”

 

 

96Troubleshooting