www.gateway.com

Tutoring and training

Gateway's Customer Care professionals cannot provide hardware and software training. Instead, Gateway recommends the following training resources.

Resource

Service description

For more information

 

 

 

Gateway Learning

A variety of courses and tutorials are available on

www.gateway.com/training

Libraries

CD. Select from several easy-to-use learning

 

 

libraries.

 

 

 

 

Safety guidelines

While troubleshooting your server, follow these safety guidelines:

•Never remove the top panel while your server is turned on and while the modem cable and the power cords are connected.

•Do not attempt to open the monitor. To do so is extremely dangerous. Even if the power is disconnected, energy stored in the monitor components can be dangerous. Also, opening the monitor voids its warranty.

•Make sure that you are grounded correctly before opening the server. For more information about preventing damage from static electricity, see “Preventing static electricity discharge” on page 28.

•After you complete any maintenance task where you have to open the server case, make sure that you close the case and reconnect all cables before you restart your server.

Warning

To avoid bodily injury, do not attempt to troubleshoot your server problem if:

-The power cords or plugs are damaged

-Liquid has been spilled into your server

-Your server was dropped

-The case was damaged

Instead, unplug your server and contact a qualified computer technician.

Error messages

These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a write-protected diskette. Some messages, however, may indicate a problem that requires further troubleshooting.

Memory messages

Gate20 Error

The BIOS is unable to correctly control the system board’s Gate A20 function, which controls access of memory over 1 MB. This may indicate a problem with the system board.

Multi-Bit ECC Error

This message will only occur on systems using ECC enabled memory modules. ECC memory has the ability to correct single-bit errors that may occur from faulty memory modules.

A multiple-bit corruption of memory has occurred and the ECC memory algorithm cannot correct it. This may indicate a defective memory module.

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