Gateway S466 7 Troubleshooting

Problem

Suggested Solution

The system hangs during the boot process after installation.

Some operating systems do not load in a computer with a ADAC Ultra2 S466 adapter.

One of the hard drive in the array fails often

Pressed <Ctrl> <M>. Ran ADAConf.exe and tried to make a new configuration. The system hangs when scanning devices.

Multiple drives connected to ADAC Ultra2 S466 using the same power supply. There is a problem spinning the drives all at once.

Pressing <Ctrl> <M> or running ADAConf.exe does not display the Management Menu.

At system power-up with the ADAC Ultra2 S466 installed, the screen display is garbled or does not appear at all.

Cannot flash or update the

EEPROM.

Make sure the SCSI BIOS on the motherboard has been disabled.

Make sure the ADAC Ultra2 S466 adapter card is installed in the proper PCI expansion slot. It must be installed in the RAID Upgrade PCI slot..

Check the system BIOS configuration for PCI interrupt assignments. Make sure some Interrupts are assigned for PCI.

Initialize the logical drive before installing the operating system.

Check the drive error counts using Power Console Plus.

Format the drive.

Rebuild the drive

If the drive continues to fail, replace the drive with another drive with the same capacity.

Check the drives IDs on each channel to make sure each device has a different ID.

Check the termination. The device at the end of the channel must be terminated.

Replace the drive cable.

Set the drives to spin on command. This will allow ADAC Ultra2 S466 to spin two devices simultaneously.

These utilities require a color monitor.

For proper cache memory operation, you should install at least 4 MB of memory in ADAC Ultra2 S466.

You may need a new EEPROM.

Chapter 7 Troubleshooting