GE 10/02 Network operating instructions Initial Setups Call Options

Initial Setups: Call Options, continued

from 1 to 1000. This mode only recognizes 9 when dialed on touch- tone phones. This feature is especially good for seeking a limited number of volunteers, because PhoneTree will stop calling after the number of desired 9 replies are received. [Recommended setting: OFF]

f.“Job Priority” enables you to specify whether your job is Low, Medium (Mid), or High priority. Use Medium (Mid) for most call jobs, High for when a job is urgent and needs to be completed quickly, and Low for call jobs that aren’t as time-sensitive as most. If you select High, your call job will precede all other current jobs and will be completed first. [Recommended setting: Mid]

g.“Max Rings to No Answer” means the number of rings before PhoneTree considers the call to be Not Answered. Select a value between 3 and 8, keeping in mind that most answering machines will pick up after the 4th ring. [Recommended setting: 7]

h.“Max No Answers” can be set from 1 to 15. PhoneTree will call a number back this many times if it gets a busy signal or a No Answer. PhoneTree automatically spreads these attempts out over the day. [Recommended setting: 15]

i.“Max Length of Answering Machine Message (secs)” can be set between 25 and 80 seconds. Change this only if you see “Ans Mach OGM too long” in the Status report. [Recommended setting: 25]

j.“Pause this many seconds after the message finishes to permit user time to press” is helpful if you are using the “Star to Repeat” option—use it to assure that the member has enough time to press the Star key. [Recommended setting: 0, when using Star to Repeat: 2]

11