GE 1019070, 1019071, 23954 10 TROUBLESHOOTING

10 TROUBLESHOOTING

The SNMP/Web adapter front panel features a LED marked ‘UPS’. This LED should be OFF in normal

conditions. If the LED is ON then there is a problem in the communication with the UPS.

NOTE: It may take up to one minute for the adapter to synchronise the communication with the UPS.

Also, the SNMP/Web adapter will signal a Communication Lost alarm if communication with the UPS is

lost and cannot be re-established.

The 3-ph plug-in adapter features a dip-switch to configure the card logical address. This setting is

critical when two or more cards are installed in the same UPS system. The address of each card MUST

be unique – refer to the Installation section of the Installation Guide for details.

NOTE: In case of address collision with other SNMP/Web adapters the UPS alarm web page will show

the following notice: “Address collision. Check adapter configuration”

The 1-ph external adapter connects to the UPS through cables. In case of problems in the

communication with the UPS check the cabling.

The cable for connecting the adapter to the UPS is normally provided with the UPS. Note that two types

of communication are possible:

• Intelligent (serial) communication: use VIC-23 or IMV-I cable or straight 1:1 serial cable

• Contact interface communication: use VIC-25 or IMV-C serial cable

The actual cable to be used will depend on the actual UPS make and model – refer to applicable UPS

documentation and accessories. In any case, make sure the proper cable is used.

For troubleshooting problems in local (serial) console connection to the adapter refer to the following

table.

Problem Recommended resolution

Port already in use – e.g. Windows HyperTerminal

reports the following problem:

Close all applications and services that are

currently using the port selected for the

connection to the device.

Attempt a new connection.

Check the serial cable (a straight 1:1 serial cable

is required) and its connection.

Check the settings of the terminal application:

115,200bps, 8 data bits, 1 stop bit,

parity none, flow control none

Cannot connect to the adapter

Verify username and password used.

Verify that the user has been correctly defined

and configured by the administrator.

Cannot login to the local console

Cannot use interactive menus Check the settings of the terminal application:

Terminal emulation VT-100

Modifications reserved Page 53/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc Operating Manual SNMP/Web Adapter