10.3 TROUBLESHOOTING NETWORK CONNECTION When experiencing difficulties in the network access to the card follow the flowchart below to identify
the root-cause of the problem and implement proper corrective actions.
(*) If the adapter and the relevant network node belong to different subnets check the gateway settings.
Y
Y
N
Network interface
Network I/f OK
Check LAN LED
LED OFF ? Verify connection to
the network
Y
N
OK
Y
N
Ping card from a
network PC
Ping OK ?
Y
Ping network node
from adapter
Ping OK ?
Verify TCP/IP settings
(*)
N
Verify if required
service is running
Service running ? N
Verify user
credentials
and rights (**)
Request admin to
enable / start the
required service
Credentials /
service OK ?
Restart Card
N
Y
Request admin
to amend user
configuration
Problem Fixed ? Y
N
OK
Contact support
Y
Y
N
Network interface
Network I/f OK
Check LAN LED
LED OFF ? Verify connection to
the network
Y
N
OK
Y
N
Ping card from a
network PC
Ping OK ?
Y
Ping network node
from adapter
Ping OK ?
Verify TCP/IP settings
(*)
N
Verify if required
service is running
Service running ? N
Verify user
credentials
and rights (**)
Request admin to
enable / start the
required service
Credentials /
service OK ?
Restart Card
N
Y
Request admin
to amend user
configuration
Problem Fixed ? Y
N
OK
Contact support
(**) Credentials are not limited to username and password, but – for example – also include SNMP
community name, port, etc. Also, make sure the relevant user configuration allows access to the
adapter using the selected interface.
Should you consider contacting your support interface for addressing network connection issues pls.
attach a of log the network communication (i.e. capture network traffic with a network protocol
analyser).
Modifications reserved Page 54/58
OPM_CNT_SNM_BAS_CRD_1GB_V012.doc Operating Manual SNMP/Web Adapter