Manuals / Brands / Computer Equipment / Network Card / GE / Computer Equipment / Network Card

GE 1019070, 1019071, 23954 10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)

1 58

Download 58 pages, 1.05 Mb

10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP)

When e-mail notification via SMTP is configured and enabled, the SNMP/Web adapter will notify the

selected recipients upon UPS alarm activation / deactivation. If problems are experienced with this

functionality, follow the flowchart below to identify the root-cause of the problem and implement

proper corrective actions.

Please note that proper configuration of the SNMP/Web adapter and the SMTP server set-up and

configuration are responsibility of the user. This section aims to give basic troubleshooting guidance.

For details on SMTP protocol refer to RFC 821, RFC 1123 and RFC 2821.

N

N

E-mail notification

E-mail OK

Check SMTP server operation

telnet my.smtp.server smtp

Server OK ? Resolve SMTP

server issues

Y

N

OK

Y

N

Ping SMTP server

from the adapter

Ping OK ?

Y

Send test e-mail

GEDE>sendemail test

Email OK ?

Verify TCP/IP settings

(*)

YCheck adapter /

SNMP server

configuration (**)

OK N

N

E-mail notification

E-mail OK

Check SMTP server operation

telnet my.smtp.server smtp

Server OK ? Resolve SMTP

server issues

Y

N

OK

Y

N

Ping SMTP server

from the adapter

Ping OK ?

Y

Send test e-mail

GEDE>sendemail test

Email OK ?

Verify TCP/IP settings

(*)

YCheck adapter /

SNMP server

configuration (**)

OK

(*)If the adapter and the SMTP server belong to different subnets check the gateway settings.

(**) Particularly:

• If the SMTP server supports logging, enable the log functionality. Server error messages may

give useful hints on the nature of the problem

• Check the SNMP/Web adapter hostname (must be a valid domain name), SMTP sender-name

and e-mail recipient (both must be valid e-mail addresses)

• If the SMTP server requires authentication, verify the account settings on the SNMP/Web

adapter.

With reference to Authentication, the embedded e-mail client only supports the CRAM-MD5 and LOGIN

mechanisms. Make sure the e-mail server supports at least one of these mechanisms.

Modifications reserved Page 56/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc Operating Manual SNMP/Web Adapter

Contents

Main GE Digital Energy Power Quality Operating Manual SNMP / WEB ADAPTER GE imagination at work Page g Table of contents Page Page 1 INTRODUCTION 1.1 FEATURES 1.2 OVERVIEW Page Page 1.3 ARCHITECTURE 1.4 SAFETY 2 CONSOLE INTERFACE 2.1 INTRODUCTION 2.1.1 Local connection 2.1.2 Remote connection 2.1.3 Log-on 2.1.4 Saving the settings 2.2 COMMAND LIST 2.2.1 General command group 2.2.2 Network command group 2.2.3 DNS command group 2.2.4 User command group 2.2.5 Service command group 2.2.6 Time command group 2.2.7 Smtp command group 2.2.8 Snmp command group 2.2.9 Trap command group 2.2.10 UPS command group 2.2.11 Rccmd command group 2.2.12 Events command group 2.2.13 Log command group 3 WEB INTERFACE 3.1 INTRODUCTION 3.1.1 Supported browsers 3.1.2 Initial web access 3.1.3 Sample page 3.2 NAVIGATION BAR 3.3 UPS SECTION 3.3.1 UPS Identification page 3.3.2 Battery page The Battery page shows the following information. 3.3.3 UPS Status page The UPS status page shows the following information for each of the input / output / bypass lines. Also the following information is presented: Finally, a 3-ph system featuring the PMAD functionality will also show the following: 3.3.6 UPS Test page 3.3.7 UPS Control page (1-ph/SP units ONLY) 3.3.8 UPS Config page 3.4 SYSTEM SECTION 3.4.1 Network page 3.4.2 Date&Time page 3.4.3 RCCMD page 3.4.4 Password page 3.5 SNMP SECTION 3.5.1 SNMP settings page 3.5.2 Trap settings page 3.5.3 Alarm notification page 3.6 SMTP SECTION 3.6.1 SMTP configuration page 3.6.2 Alarm notification page 3.7 LOG SECTION 3.8 UTILITY SECTION 3.9 SAVE SECTION 3.10 USER SECTION 4 SNMP AGENT 4.1 MIB STRUCTURE 4.2 RFC1628 MIB OBJECTS Page 4.3 GE MIB OBJECTS Page 5 NETWORK CONFIGURATION 5.1 ETHERNET CONNECTION 5.2 TCP/IP CONFIGURATION 5.2.1 Static IP address 5.2.2 BOOTP / DHCP 5.3 DNS CONFIGURATION 5.4 HOSTNAME 6 MULTI-SERVER NETWORK SHUTDOWN (RCCMD) 6.1 NETWORK SHUTDOWN WITH RCCMD 6.1.1 Set-up and Configuration of controlled Servers 6.1.2 Configuration of the SNMP/Web adapter 6.1.3 Network configuration 6.1.4 RCCMD Shutdown 6.2 RCCMD CLIENT RELAY 7 SECURITY 7.1 USER AUTHENTICATION & AUTHORISATION 7.1.1 User Management 7.1.2 User class 7.1.3 Selective service activation 7.2 SERVICES (ACCESS METHODS) 7.3 ENCRYPTION 7.3.1 SSH and SFTP Page 7.3.2 SSL Certificates Page 7.4 CUSTOMER RESPONSIBILITY 7.4.1 Physical security 7.4.2 Changing default configuration 7.4.3 User & Service management 7.4.4 Encryption 8 OTHER FUNCTIONALITIES 8.1 SYSTEM TIME 8.2 SERIAL BY-PASS (1-PH/SP VERSION ONLY) 8.3 HTTP BASED MONITORING (1-PH/SP VERSION ONLY) 8.3.1 UPS Load Alert 9 MAINTENANCE 9.1 SOFTWARE UPGRADE 9.2 CONFIGURATION FILE 9.3 LOGS 10 TROUBLESHOOTING 10.1 TROUBLESHOOTING UPS CONNECTION 10.1.1 3-ph SNMP/Web plug-in adapter 10.1.2 1-ph SNMP/Web external adapter 10.2 TROUBLESHOOTING LOCAL CONNECTION 10.3 TROUBLESHOOTING NETWORK CONNECTION 10.4 TROUBLESHOOTING WEB ACCESS 10.5 TROUBLESHOOTING DATE&TIME (NTP) 10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP) 10.7 TROUBLESHOOTING NETWORK SHUTDOWN 11 CUSTOMER SUPPORT 11.1 FIRST LINE SUPPORT 11.2 INTERNET 11.3 WWW SERVER