GE 1019070, 1019071, 23954 11 CUSTOMER SUPPORT

Modifications reserved Page 58/58

OPM_CNT_SNM_BAS_CRD_1GB_V012.doc Operating Manual SNMP/Web Adapter

11 CUSTOMER SUPPORT

11.1 FIRST LINE SUPPORT

Please contact your local GE distributor for problems with the installation of the product or its use.

11.2 INTERNET

On-line support available on request (Internet access required).

11.3 WWW SERVER

We have a WWW server running at

www.gedigitalenergy.com

With your favourite web browser you can access the latest information from GE, and download updates

and manuals for this product.

Contents

Main GE Digital Energy Power Quality Operating Manual SNMP / WEB ADAPTER GE imagination at work Page g Table of contents Page Page 1 INTRODUCTION 1.1 FEATURES 1.2 OVERVIEW Page Page 1.3 ARCHITECTURE 1.4 SAFETY 2 CONSOLE INTERFACE 2.1 INTRODUCTION 2.1.1 Local connection 2.1.2 Remote connection 2.1.3 Log-on 2.1.4 Saving the settings 2.2 COMMAND LIST 2.2.1 General command group 2.2.2 Network command group 2.2.3 DNS command group 2.2.4 User command group 2.2.5 Service command group 2.2.6 Time command group 2.2.7 Smtp command group 2.2.8 Snmp command group 2.2.9 Trap command group 2.2.10 UPS command group 2.2.11 Rccmd command group 2.2.12 Events command group 2.2.13 Log command group 3 WEB INTERFACE 3.1 INTRODUCTION 3.1.1 Supported browsers 3.1.2 Initial web access 3.1.3 Sample page 3.2 NAVIGATION BAR 3.3 UPS SECTION 3.3.1 UPS Identification page 3.3.2 Battery page The Battery page shows the following information. 3.3.3 UPS Status page The UPS status page shows the following information for each of the input / output / bypass lines. Also the following information is presented: Finally, a 3-ph system featuring the PMAD functionality will also show the following: 3.3.6 UPS Test page 3.3.7 UPS Control page (1-ph/SP units ONLY) 3.3.8 UPS Config page 3.4 SYSTEM SECTION 3.4.1 Network page 3.4.2 Date&Time page 3.4.3 RCCMD page 3.4.4 Password page 3.5 SNMP SECTION 3.5.1 SNMP settings page 3.5.2 Trap settings page 3.5.3 Alarm notification page 3.6 SMTP SECTION 3.6.1 SMTP configuration page 3.6.2 Alarm notification page 3.7 LOG SECTION 3.8 UTILITY SECTION 3.9 SAVE SECTION 3.10 USER SECTION 4 SNMP AGENT 4.1 MIB STRUCTURE 4.2 RFC1628 MIB OBJECTS Page 4.3 GE MIB OBJECTS Page 5 NETWORK CONFIGURATION 5.1 ETHERNET CONNECTION 5.2 TCP/IP CONFIGURATION 5.2.1 Static IP address 5.2.2 BOOTP / DHCP 5.3 DNS CONFIGURATION 5.4 HOSTNAME 6 MULTI-SERVER NETWORK SHUTDOWN (RCCMD) 6.1 NETWORK SHUTDOWN WITH RCCMD 6.1.1 Set-up and Configuration of controlled Servers 6.1.2 Configuration of the SNMP/Web adapter 6.1.3 Network configuration 6.1.4 RCCMD Shutdown 6.2 RCCMD CLIENT RELAY 7 SECURITY 7.1 USER AUTHENTICATION & AUTHORISATION 7.1.1 User Management 7.1.2 User class 7.1.3 Selective service activation 7.2 SERVICES (ACCESS METHODS) 7.3 ENCRYPTION 7.3.1 SSH and SFTP Page 7.3.2 SSL Certificates Page 7.4 CUSTOMER RESPONSIBILITY 7.4.1 Physical security 7.4.2 Changing default configuration 7.4.3 User & Service management 7.4.4 Encryption 8 OTHER FUNCTIONALITIES 8.1 SYSTEM TIME 8.2 SERIAL BY-PASS (1-PH/SP VERSION ONLY) 8.3 HTTP BASED MONITORING (1-PH/SP VERSION ONLY) 8.3.1 UPS Load Alert 9 MAINTENANCE 9.1 SOFTWARE UPGRADE 9.2 CONFIGURATION FILE 9.3 LOGS 10 TROUBLESHOOTING 10.1 TROUBLESHOOTING UPS CONNECTION 10.1.1 3-ph SNMP/Web plug-in adapter 10.1.2 1-ph SNMP/Web external adapter 10.2 TROUBLESHOOTING LOCAL CONNECTION 10.3 TROUBLESHOOTING NETWORK CONNECTION 10.4 TROUBLESHOOTING WEB ACCESS 10.5 TROUBLESHOOTING DATE&TIME (NTP) 10.6 TROUBLESHOOTING E-MAIL NOTIFICATION (SMTP) 10.7 TROUBLESHOOTING NETWORK SHUTDOWN 11 CUSTOMER SUPPORT 11.1 FIRST LINE SUPPORT 11.2 INTERNET 11.3 WWW SERVER