GE JGB428SERSS Light colored glass cooktop, Or roast properly Rack position is incorrect

Safety Instructions

Consumer Support Tips Instructions Care and Cleaning Instructions

Troubleshooting InstallationOperating

Before you call for service…

Troubleshooting Tips

Problem	Possible Causes		What To Do
Areas of discoloration	Food spillovers not cleaned		• See the Cleaning the glass cooktop section.
on the glass cooktop	before next use.
surface
	Hot surface on a model with		• This is normal. The cooking zones may change color
	a light colored glass cooktop.		when hot or cooling down. This is temporary and
			will disappear as the glass cools to room temperature.
Plastic melted	Hot cooktop came into		• See the glass surface—Potential for permanent damage
to the glass cooktop	contact with plastic placed		Section in the Cleaning the glass surface section.
surface	on the hot cooktop.
Pitting (or indentation)	Hot sugar mixture spilled		• Call a qualified technician for replacement.
of the cooktop	on the cooktop.
Food does not bake	oven controls improperly set.		• See the Using the oven section.
or roast properly
		Rack position is incorrect.	• See the Using the oven section.
		Incorrect cookware or cookware	• See the Using the oven section.
		of improper size being used.
		oven thermostat needs	• See the adjust the oven thermostat—Do it yourself! section.
		adjustment.
		Clock not set correctly.	• See the Using the clock and timer section.
		(on some models)
		Aluminum foil used improperly	• See the Care and cleaning of the range section.
		in the oven.
		oven bottom not securely	• See the Installation of the range section.
		seated in position.
Food does not		oven controls improperly set.	• On models with touch pads, make sure you touch
broil properly			the Broil Hi/Lo pad. On models with an OVEN TEMP
			knob, make sure it is set at BROIL.
		oven door not closed.	• See the Using the oven section.
		Improper rack position	• See the Broiling guide.
		being used.
		Food being cooked in a hot pan.	• For best results, use a pan designed for broiling.
			Make sure it is cool.
		Cookware not suited for broiling.	• For best results, use a pan designed for broiling.
		oven bottom not securely	• See the Installation of the range section.
		seated in position.
Control signals after	you forgot to enter a bake		• Touch the Bake pad and desired temperature
entering cooking time or temperature or cleaning time.			or the Self Clean pad and desired clean time.
start time (on some models)

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