GE 49-85179 Before you call for service…, Safety Instructions, Troubleshooting Tips, Problem

Before you call for service… GEAppliances.com

Troubleshooting Tips

Save time and money! Review the charts on the following pages first and you may not need to call for service.

Problem Possible Causes What To Do

Safety Instructions

Top burners do not light Top burners do not light or do not burn evenly. or do not burn evenly (The front right burner is(Thdesigfronedt rightto haveburner islightlydesignedsmallerto haveflames slightlybetweensmallerthe 6 andflames9 betweeno’clock positionsthe 6 and. This9

is normal.)

Plug on range is not completely	• Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet.	grounded outlet.
Burner hole or slits on the side	• Remove the burners (on models with standard twin
of the burner may be clogged.	burners) or burner heads and caps (on models with
	sealed burners) and clean them with a sewing needle
	or twist-tie. Make sure you do not enlarge the holes.
	On sealed burner models, check and clean the electrode
	area for burned-on food or grease.

Operating Instructions

	Improper burner assembly.	• Make sure the burner parts are installed correctly.
		See the Care and cleaning of the range section.
Burner flames very	Improper air to gas ratio.	• If range is connected to LP gas, contact the person
large or yellow		who installed your range or made the conversion.
Surface burners light	The oven gas shut-off valve	• To check the oven gas shut-off valve on sealed burner
but oven does not	may have accidentally been	models, remove the warming drawer, storage drawer or
	moved during cleaning or	kick panel (see the Care and cleaning of the range section)
	moving.	and look for the gas shut-off lever at the back of the range.

Lever is

shown closed.

PULL TO OPEN.

Sealed burner models

• To check the oven gas shut-off valve on standard twin burner models, raise the cooktop and look for the gas shut-off lever at the extreme right rear corner. Follow the directions in box A or B that match your regulator type.

Lever is shown closed.	A	Lever is shown closed.	B
PULL TO OPEN.		PULL TO OPEN.

Standard twin burner models Standard twin burner models

	Care and Cleaning
Installation Instructions
Troubleshooting Tips

Scratches (may appear as cracks) on cooktop glass surface

Incorrect cleaning methods being used.

Cookware with rough bottoms being used or coarse particles (salt or sand) were between the cookware and the surface of the cooktop.

Cookware has been slid across the cooktop surface.

•Scratches are not removable. Tiny scratches will become less visible in time as a result of cleaning.

•To avoid scratches, use the recommended cleaning procedures. Make sure bottoms of cookware are clean before use, and use cookware with smooth bottoms.

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