GE 49-8549 QUESTIONS? USE this Problem Solver, Normal. Make sure flat-bottomed pans are used

QUESTIONS?

USE THIS PROBLEM SOLVER

PROBLEM POSSIBLE CAUSE

SURFACE UNITS WILL NOT		● You must use pans which are absolutely flat. If light can be seen between
MAINTAIN A ROLLING		the pan bottom and a straight edge, the elements will not transfer heat properly.
BOIL OR FRYING RATE IS		● Pan bottoms should closely match the diameter of the surface unit selected.
NOT FAST ENOUGH
COOKTOP FEELS HOT		● The glass cooktop surfaces may seem hotter than you are used to. This is
		normal. Make sure flat-bottomed pans are used.
FOODS COOK SLOWLY		● Improper cookware being used. Pan bottoms should be flat, fairly heavy--weight
		and the same diameter as the surface unit selected.
SURFACE UNITS DO NOT		● Difficulty may be in the main distribution panel of your house, caused by a
WORK PROPERLY		blown oven-circuit fuse, a tripped oven-circuit breaker, the main fuse or the
		main circuit breaker, depending on the nature of the power supply. If a circuit
		breaker is involved, reset it. If the control box uses fuses, the oven fuse
		(a cartridge-type) should be changed, BUT ONLY BY SOMEONE FAJMILIAR
		WITH ELECTRICAL CIRCUITS. If after performing one of these procedures,
		the fuse blows or circuit breaker trips again, call for service.
		NOTE: Apartment tenants or condominium owners should ask their bui]din:
		management to perform this check before calling for service.
		● Cooktop surface unit controls are not properly set, or the wrong control knob
		is set for the surface unit you are using.
TINY SCRATCHES		● Incorrect cleaning methods have been used, cookware with rough bottoms has
(may appear as cracks) OR		been used, or coarse particles (salt or sand) were between the cookware and the
ABRASIONS ON RADIANT		surface of cooktop. Use recommended cleaning procedures, be sure cookware
COOKTOP GLASS SURFACE		bottoms and cookware are clean before use and use cookware with smooth
		bottoms. Tiny scratches are not removable but will become less visible in time
		as a result of cleaning.
	✎
METAL MARKINGS		● Do not slide aluminum cookware across the surface. Use recommended
(may appear as scratches)		cleaning procedure to remove marks.
		● Incorrect cleaning materials have been used, encrusted boilovers or g-ease spatters
		remain on the surface. Use a razor scraper and recommended cleaning procedure.
DARK STREAKS OR SPECKS . Use a razor scraper and recommended cleaning procedure.
AREAS OF		. Marks from alum inure and copper pans as well as mineral deposits from M ater
DISCOLORATION		or food can be removed with Cook Top Cleaning Creme.
ON COOKTOP
HOT SUGAR MIXTURES/		. See the Glass Ceramic Cooktop Cleaning section.
PLASTIC MELTED TO
THE SURFACE
FREQUENT CYCLING		c Incorrect cookware used. Use only flat cookware to minimize cycling.
OFF AND ON OF
SURFACE UNITS
THE DISPLAY GOES BLANK ● Disconnect power to the range at the fuse box or circuit breaker for at least
OR INDICATOR LIGHTS		10 seconds. Turn power on and power up your range. if the indicator }ight> are
COME ON WHEN THE		still on, caIl for service.
R,4NGE IS NOT IN USE
OVEN LIGHT		● Light bulb is loose or defective. Tighten or replace.
DOES NOT WORK		● Switch operating oven 1 ight is broken. Call for service.

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