Before you call for service… | GEAppliances.com |
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Troubleshooting Tips
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Problem |
| Possible Causes | What To Do |
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Surface units will not |
| Improper cookware | • Use pans which are flat and match the diameter |
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maintain a rolling boil |
| being used. | of the surface unit selected. |
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or cooking is not |
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fast enough |
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Radiant surface units |
| A fuse in your home may be | • Replace the fuse or reset the circuit breaker. |
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do not work properly |
| blown or the circuit breaker |
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| tripped. |
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| Cooktop controls | • Check to see the correct control is set for the surface |
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| improperly set. | unit you are using. |
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Surface unit stops |
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glowing when turned |
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to a lower setting |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will become | ||
as cracks) on radiant |
| methods being used. | less visible in time as a result of cleaning. |
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cooktop glass surface |
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| Cookware with rough bottoms • To avoid scratches, use the recommended cleaning |
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. |
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on the radiant glass |
| before next use. |
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cooktop |
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| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a | when it is hot. This is temporary and will disappear |
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| cooktop. | as the glass cools. |
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Plastic melted to |
| Hot cooktop came into | • See the Glass | ||
the radiant surface |
| contact with plastic placed | section in the Cleaning the glass cooktop section. |
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| on the hot cooktop. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. |
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of the radiant glass | on the cooktop. |
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cooktop |
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Frequent cycling off |
| Improper cookware | • Use only flat cookware to minimize cycling. |
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and on of radiant |
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surface units |
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Control signals after |
| You forgot to enter a | • Touch the Bake pad and desired temperature or the |
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entering cooking time | bake temperature or | Self Clean pad and desired clean time. |
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or delay start |
| cleaning time. |
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Coil surface units do |
| The surface units are | • With the controls off, check to make sure the surface |
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not work properly |
| not plugged in solidly. | unit is plugged completely into the receptacle. |
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| The surface unit controls | • Check to see the correct control is set for the surface |
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| improperly set. | unit you are using. |
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| The drip pans are not set | • With the controls off, check to make sure the drip |
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| securely in the cooktop. | pan is in the recess in the cooktop and that the | 33 | ||
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| opening in the pan lines up with the receptacle. | ||
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Safety Instructions
Operating Instructions
Care and Cleaning Troubleshooting Tips Consumer Support
