Troubleshooting Tips Installation Instructions Operating Instructions Safety Instructions

Customer Service

Before You Call For Service…

Troubleshooting Tips

Problem

 

Possible Causes

What To Do

 

 

 

 

 

Oven will not self-clean

 

The oven temperature is too

Allow the range to cool to room temperature and

 

 

high to set a self-clean operation.

reset the controls.

 

 

 

 

 

 

 

Oven controls improperly set.

See the Using the self-cleaning oven section.

 

 

 

 

 

 

 

On models with a door latch,

Make sure you move the door latch handle all the

 

 

the oven door is not in the

way to the right.

 

 

locked position.

 

 

 

 

 

 

“Crackling” or

 

This is the sound of the

This is normal.

“popping” sound

 

metal heating and cooling

 

 

 

during both the cooking and

 

 

 

cleaning functions.

 

 

 

 

 

 

Excessive smoking

 

Excessive soil.

Press the CLEAR/OFF pad. Open the windows to

 

 

 

 

rid the room of smoke. Wait until the LOCKED DOOR

 

 

 

 

light goes off. Wipe up the excess soil and reset the

 

 

 

 

clean cycle.

 

 

 

 

 

Oven door will not open

 

Oven too hot.

Allow the oven to cool below locking temperature.

after a clean cycle

 

 

 

 

 

 

 

 

 

Oven not clean after a

 

Oven controls not properly set.

See the Using the self-cleaning oven section.

clean cycle

 

 

 

 

 

Oven was heavily soiled.

Clean up heavy spillovers before starting the clean

 

 

 

 

 

 

cycle. Heavily soiled ovens may need to self-clean

 

 

 

 

again or for a longer period of time.

 

 

 

 

“LOCK DOOR” flashes

 

The self-clean cycle has been

Close the oven door.

in the display

 

selected but the door is not

 

 

 

closed.

 

 

 

 

 

LOCKED DOOR light

 

The oven door is locked

Press the CLEAR/OFF pad. Allow the oven to cool,

is on when you want

 

because the temperature

and then, on models with a door latch, unlock

to cook

 

inside the oven has not

the door.

 

 

dropped below the

 

 

 

locking temperature.

 

 

 

 

 

“F—and a number or

 

On models with a door latch,

The latch may have been moved, even if only slightly,

letter” flash in the display

 

if a function error code appears

from the locked position. Make sure the latch is moved

 

 

during the self-cleaning cycle,

to the right as far as it will go.

 

 

check the oven door latch.

 

 

 

 

 

 

 

You have a function error code.

Press the CLEAR/OFF pad. Allow the oven to cool for one

 

 

 

 

hour. Put the oven back into operation.

 

 

 

 

 

 

 

If the function code repeats.

Disconnect all power to the range for 5 minutes

 

 

 

 

and then reconnect power. If the function error

 

 

 

 

code repeats, call for service.

 

 

 

 

Oven door will not

 

Oven is too hot.

Allow the oven to cool below locking temperature.

unlock (on models with

 

 

 

Do not lock the door with the door latch except when

a door latch)

 

 

 

using the self-clean feature.

 

 

 

 

 

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GE JGBP90 Crackling or, Popping sound, Excessive smoking, After a clean cycle Oven not clean after a, Clean cycle, Display