Manuals / GE / Kitchen Appliance / Microwave Oven

GE 164D3370P003 If Something Goes Wrong, Before You Call For Service, Problem, Possible Cause

Models: 164D3370P003 49-40002 JVM1090

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If Something Goes Wrong

If Something Goes Wrong

Before You Call For Service

Problem	Possible Cause	What to Do
	Possible Cause	What to Do
Oven will not	A fuse in your home	• Replace fuse or reset circuit breaker.
start	may be blown or the
	circuit breaker tripped.
	Power surge.	• Unplug the microwave oven, then plug
		it back in.
	Plug not fully inserted	• Make sure the 3-prong plug on the
	into wall outlet.	oven is fully inserted into wall outlet.
“PLEASE INSERT	Probe has been	• Insert the probe properly into the wall
PROBE “ appears	forgotten or not	receptacle.
on display	inserted properly.

“SENSOR ERROR”	When using a Sensor	• Do not open door until steam is
appears on display	feature, the door was	sensed and time is shown counting
	opened before steam	down on display.
	could be detected.
	Steam was not detected	• Use Micro Cook to heat for more time.
	in maximum amount of
	time.

Floor of the oven is	The cooktop light is	• This is normal.
warm, even when	located below the oven
the oven has not	floor. When the light
been used	is on, the heat it
	produces may make the
	oven floor get warm.
“BAD PROBE”	The probe has not been	• Insert the probe properly into the wall
appears on display	completely inserted	receptacle.
	into the wall receptacle.
	The probe is defective.	• Replace the probe.

“LOCKED” appears	The control has been	• Press and hold CLEAR/OFF for
on display	locked.	about 3 seconds to unlock the control.

Food amount too	Sensor Reheat is for	• Use Micro Cook for large amounts
large for Sensor	single servings of	of food.
Reheat	recommended foods.

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GE 164D3370P003, JVM1090 If Something Goes Wrong, Before You Call For Service, Problem, Possible Cause, What to Do

Contents

Important Safety Information ProfileGE Answer Center 825 WattsPrecautions to Avoid Possible Exposure to Excessive Microwave Energy Important Safety InformationRead All Safety Information Before Using For Your SafetyNeed Help? Start Here!…Before using your Microwave800.626.2000 WelcomeRead All Safety Information Before Using Safety PrecautionsImportant Safety Information SAVE THESE INSTRUCTIONS Important Safety Information Special Notes About MicrowavingArcing FoodsSUPERHEATED WATER SAFETY FACTSpecial Notes About Microwaving Microwave-Safe CookwareImportant Safety Information The Vent Fan Important Safety Information Grounding Instructions/Optional KitsGrounding Instructions Optional KitsOperating Instructions Features of Your MicrowaveThe Controls on Your Microwave Oven 1 Time and Auto FeaturesQuick Start TEMP COOK/HOLD 3 Sensor Features2 Temperature Features TEMP COOK/HOLD COOKOperating Instructions Microwave/Convection CookingHow It Works Comparison GuideNon Heat-Resistant Glass CookwareCookware Tips Operating Instructions Changing Power LevelsHow to Change the Power Level 3 Press POWER LEVEL 4 Select desired power level 5 Press STARTMicro Cook Time FeaturesTime Cooking Guide for Micro CookVegetable AmountComments VegetableAmount Time2 Enter defrosting time 3 Press START Time DefrostTime Features Operating InstructionsComments Defrosting GuideFood TimeResume Feature Convection CookingTime Features How to Convection CookWhat happens when Combination Cooking… Combination CookingOperating Instructions Convection BroilingTime Features ADD 30 SEC Express CookAdd 30 Seconds Operating Instructions Auto FeatureAuto Defrost Temperature Probe Temperature FeaturesOperating Instructions Temp Cook/HoldTemperature Features How to Use the Probe to Temp CookHow to Convection Cook with the Temperature Probe Convection Temperature CookingConvection Cooking with the temperature probe… Operating Instructions Combination Temperature CookingTemperature Features How to Combination Cook with the Temperature ProbeWhat happens in Combination Roast… Combination RoastOperating Instructions Sensor FeaturesHumidity Sensor BEVERAGE beverage PopcornBeverage Operating Instructions ReheatREHEAT Sensor FeaturesFood Type CookCOOK Cooking GuideShelf Other FeaturesHelp Cooking Complete ReminderAM/PM Delay StartClock Scroll SpeedSTART Timer On/OffStart/Pause ReminderCLEAR OFF Child Lock-OutVent Fan Automatic FanSURFACE LIGHT Surface LightSound Level Auto Nite LightDefinition Helpful InformationMicrowave Terms TermHelpful Information Care and CleaningHow to Clean the Inside Helpful HintsDoor Surface How to Clean the OutsideCase Control Panel and DoorHelpful Information Light Bulb ReplacementOven Light Cooktop Light/ Night LightThe Vent Fan The Exhaust FeatureRemoving and Cleaning the Filter Reusable Grease FiltersThe Exhaust Feature To Install Charcoal FilterCharcoal Filter on some models To Remove Charcoal FilterPossible Cause Before You Call For ServiceProblem If Something Goes WrongIf Something Goes Wrong Things That Are NormalBefore You Call For Service ProblemPage We’ll be there GE Service NumbersService Contracts In-Home Repair ServicePara los clientes de habla hispana Further ServiceParts and Accessories 800.626.2000LIMITED ADDITIONAL NINE-YEAR WARRANTY What Is CoveredMICROWAVE OVEN WARRANTY FULL ONE-YEAR WARRANTY