Consumer Support Troubleshooting Tips Care and Cleaning Operating Instructions Safety Instructions
Before you call for service…
Troubleshooting Tips
Problem |
| Possible Causes | What To Do |
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Scratches (may appear |
| Incorrect cleaning | • Scratches are not removable. Tiny scratches will |
as cracks) on cooktop |
| methods being used. | become less visible in time as a result of cleaning. |
glass surface |
| Cookware with rough bottoms | • To avoid scratches, use the recommended cleaning |
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| being used or coarse particles | procedures. Make sure bottoms of cookware are clean |
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| (salt or sand) were between | before use, and use cookware with smooth bottoms. |
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| the cookware and the surface |
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| of the cooktop. |
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| Cookware has been slid |
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| across the cooktop surface. |
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Areas of discoloration |
| Food spillovers not cleaned | • See the Cleaning the glass cooktop section. |
on the glass cooktop |
| before next use. |
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surface |
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| Hot surface on a model | • This is normal. The surface may appear discolored |
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| with a | when it is hot. This is temporary and will disappear |
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| as the glass cools. |
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Plastic melted |
| Hot cooktop came into | • See the Glass surface – potential for permanent |
to the glass cooktop |
| contact with plastic placed | damage section in the Cleaning the glass cooktop |
surface |
| on the hot cooktop. | surface section. |
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Pitting (or indentation) |
| Hot sugar mixture spilled | • Call a qualified technician for replacement. |
of the cooktop |
| on the cooktop. |
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