Problem | Possible Causes | What To Do |
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Safety Information
No soft water | Faucet or fixture where |
| sample was taken not |
plumbed to soft water. NOTE: Be sure sample is from a faucet that does not mix soft and hard water. For example, a single lever kitchen faucet, if the cold side is plumbed to hard water
•To conserve salt, the installer may have isolated some fixtures (outside faucets, toilets, etc.) from soft water. From the outlet of the water softening system, trace the water flow path, in house plumbing. If soft water is not directed to a faucet or fixture where wanted, consult a plumber.
Operating
No salt in the brine tank | •Check for a salt bridge or, if the |
or salt bridged | tank is empty, refill with |
| recommended salt. Press (for |
| 3 seconds) the TOUCH - HOLD |
| button to start an immediate |
| regeneration and restore soft |
| water supply. |
Transformer unplugged | •Check for a loss of electrical |
at wall outlet or power | power to the water softener |
cable to softener not | system, due to any of these |
connected | conditions and correct as |
Fuse blown or circuit | needed. With the power supply |
restored, observe the faceplate | |
breaker popped on circuit | time display and read Program |
to electrical outlet | Memory section. |
Electrical outlet on | NOTE: The electrical outlet for the |
a circuit that can be | softener should be continuously live |
switched off | so it cannot be accidentally |
| switched off. |
Manual bypass valve in | •Be sure the bypass valve stem |
bypass position | is positioned properly. Observe |
| instruction on the decal at the |
| end of the stem. |
Valve drain hose pinched, •Any restriction in this drain hose
plugged, elevated too high | may prevent proper operation |
or otherwise restricted | of the nozzle and venturi |
| and reduce or prevent brine |
| draw during regenerations. |
Nozzle and venturi dirty, | •With water pressure to the |
incorrectly assembled or | water softening system off, take |
damaged | the nozzle assembly apart. |
| inspect, clean and replace as |
| needed. Any foreign |
| particle(s), scratches, nicks, |
| etc., in the passages can |
| prevent operation. Be sure holes |
| in the gasket are centered over |
| holes in the housing. |
Instructions
Troubleshooting Tips
Customer Service
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