Troubleshooting
Problem | Cause | Solution |
No soft water after regeneration. No salt in brine tank.
Sediment in brine tank has plugged the brine line and/or air check. (See Fig. 4.)
Refill flow control is plugged. (See
Fig. 9.)
Drain line is pinched, frozen or restricted. (See Fig. 1.)
Clogged injector assembly. (See Fig. 6.)
Salt bridge has formed
Add salt.
Remove the brine line and flush clean. Clean air check. Clean brine tank.
Remove brine piston housing and clear debris from the flow control.
Straighten, thaw or unclog the drain line.
Remove injector cap and clean noz- zle and throat with a wooden tooth- pick. Replace throat if removed.
High humidity or the wrong kind of salt can create a salt bridge. This is a crust that forms an empty space between the water and salt. To test, use a blunt object like a broom han-
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| dle. Push the handle into the salt to |
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| dislodge the salt bridge. |
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No soft water. | The plumbing bypass valve is in the | Place bypass valve in the service |
| the bypass position (See pg. 5.) | position. |
| Appliance is plumbed in backwards. | Check that appliance is plumbed |
| (See Fig. 1.) | properly. |
| Extended power outage. | Reset time. (See Customer |
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| Settings.) |
| Water hardness has increased. | Reset water and reset hardness. |
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| (See Installation Record.) |
| Not metering water. | Flow should be indicated with water |
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| usage. If no flow, see below. |
| Blending dial is open. | Make sure blending dial is closed. |
No flow is indicated when water | The bypass valve is in the | Place bypass in the service position. |
is flowing. | the bypass position (See pg. 5.) |
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| Appliance is plumbed backward. | Check that appliance is plumbed |
| (See Fig. 1.) | properly. |
| Sensor not receiving signal from | Remove sensor from bypass housing. |
| magnet. (See Fig. 7.) | Test with magnet on each flat side of |
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| sensor. One side should indicate flow. |
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| the other will not. If flow is indicated, |
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| check turbine. If no flow, replace |
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| sensor. |
Turbine is jammed. (See Fig. 7.)
Remove bypass valve and clear debris from turbine.
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