Troubleshooting
Troubleshooting Procedures
Problem Description | Possible Cause | Solution | |
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• Capacity display stays at “9999” even though | Total system capacity was calculated to be a | As the water usage continues, the remaining | |
there is water usage | value greater than 9999 | capacity will drop below | |
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| will be shown | |
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• Control does not respond to [REGEN] button | Button is not active in the programming mode | Refer to the regeneration section | |
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• Control does not display time of day | Transformer is unplugged | Connect power | |
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| No electric power at outlet | Repair outlet or use a working outlet | |
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| Defective transformer | Replace transformer | |
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| Defective circuit board | Replace control | |
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• Control does not display correct time of day | Outlet operated by a switch | Use an outlet not controlled by a switch | |
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| Power outage | Reset time of day and replace battery | |
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• No water flow display when water is flowing | Bypass valve in “bypass” position | Shift bypass valve into “service” position | |
(colon doesn’t blink) |
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Meter probe disconnected or not fully | Fully insert probe into meter housing | ||
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| connected to meter housing |
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| Restricted meter turbine rotation due to foreign | Remove meter housing, free up turbine and flush | |
| material in meter | with clean water. Turbine should spin freely. If not, | |
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| refer to the water meter maintenance section | |
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| Defective meter probe | Replace control | |
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| Defective circuit board | Replace control | |
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• Control display is frozen at REGEN TIME | Back to back regenerations were requested | Refer to manual regeneration section | |
REMAINING |
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• Control regenerates at the wrong time of day | Power outages | Reset time of day to correct time of day and | |
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| replace battery | |
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| Time of day set incorrectly | Reset time of day to correct time of day | |
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| Time of regeneration set incorrectly | Reset time of regeneration | |
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• Cam gear stalled in regeneration cycle | Motor not operating | Replace motor assembly | |
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| Motor runs backwards | Replace motor assembly | |
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| No electric power at outlet | Repair outlet or use a working outlet | |
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| Incorrect voltage or frequency (Hz) | Replace timer and/or transformer with one of | |
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| correct voltage and frequency | |
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| Broken gear | Replace gear | |
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| Defective switch | Replace switch | |
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| Binding of cam gear | Remove foreign object obstruction from valve discs | |
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| or cam gear | |
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| Water pressure greater than 125 psi during | Install pressure regulator to reduce pressure | |
| regeneration |
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| Defective circuit board | Replace control | |
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• Continuous regeneration. Cam gear does not | Defective switch | Replace switch | |
stop at the end of regeneration |
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• Control does not regenerate automatically or | Transformer unplugged | Connect power | |
when [REGEN] button is depressed |
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No electric power at outlet | Repair outlet or use working outlet | ||
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| Defective motor | Replace motor assembly | |
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| Defective switch | Replace switch | |
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Table 10: Troubleshooting procedures for most common problems.
24 Hamilton Beach Owner’s Manual
