Hitachi GR2000-B Series Chapter Troubleshooting, Types of Trouble and Corrective Action

Chapter 4

Troubleshooting

This chapter explains the troubleshooting required for resolving the troubles related to the setup of the GR2000-B and it’s basic operations.

4.1Troubleshooting for Operations Introduced in this Guide

This section explains about the troubleshooting required for the case where you have a device malfunctioning or communication problems.

Table 4-1 Types of Trouble and Corrective Action

Type of Trouble		Corrective Action
The Router does	It can not be powered.	Check if the power cable is correctly inserted or the power
not start up.		switch is switched to ON (1).
	It stops running while	There is a malfunction within the router. See the Regarding the
	keeping "STATUS" lighted	troubles in the device, see the GR2000 Operations Guide for
	in red.	details.
The console is	Nothing is shown on the	Check to see if the cable is correctly connected. Make sure you are
not functioning.	window of the hyper	using a RS-232C cross-cable for the setup terminal.
	terminal.
		Check if the communication parameters for the software of the
		terminal are correctly set. Regarding the communication
		parameters, see Table 2-1, “Specifications Required for Setup
		Terminals,” on page 2-11.
The router stops	If a memory card is not	Turn off power to the router and install a memory card according to
running while	installed into the device.	the instructions of section 2.7, “Installing a Memory Card,” on
showing "20" for		page 2-8,then turn on the power.
the "STATUS
	If a memory card is installed	There is the possibility that software is not loaded on a memory
CODE".
	into the device.	card. Install software according to the instructions of the GR2000
		Applications Guide.
Communication using built-in Ethernet is not		Check if the cable is correctly connected. For the details about the
working.		cables to be used , see the Chapter 3 "Preparing Iinterface Cables
		and the Terminal” of the GR2000-B Installation Guide.
		Check if the "LINE" information is correctly set. For the details, see
		the section "Configuration setting" of the chapter 4 in this manual.
		Check if the routing protocol is set. For the details, see section 3.3,
		“Setting the Configuration,” on page 3-3of this manual.
		Check if the IP address of the device connected to the GR2000-B is
		set correctly.

GR2K-GA-0008	4-1
Rev. 1.00