Honeywell MS2420, MS2430 Troubleshooting, Symptom, Solution, Possible Cause(s)

Troubleshooting

The following guide is for reference purposes only. Contact a customer service representative to preserve the limited warranty terms.

Symptom	Possible Cause(s)	Solution
All Interfaces
No LEDs, beep, or motor	No power is being supplied	Check the transformer, outlet and the power strip.
		Make sure the power cable is plugged into the
spin.	to the scanner.
		scanner.
	No power is being supplied	The host system cannot supply enough current to
No LEDs and no beep.		power the MS2400 series scanner. Use the power
	to the scanner.
		supply included with the scanner.
During power up the unit	A non-volatile RAM failure.	Contact a service representative, if the unit will not
beeps three times.		hold the configuration.
During power up the unit	There has been a	Contact a service representative, if the unit will not
razzes continuously.	diagnostic failure.	function.
During power up the unit
razzes once and the blue	A VLD failure.	Contact a service representative.
LED flashes.
During power up the unit
razzes twice and blue	Scanner motor failure.	Contact a service representative.
LED flash.
There are multiple scans	The same symbol timeout
upon presentation of		Adjust same symbol timeout for a longer time.
	is set to short.
code.
The unit powers up but	The beeper is disabled.	Enable the beeper.
	No volume is selected.	Select a volume.
does not beep.
	No tone is selected.	Select a tone.
	The unit is trying to scan a	UPC/EAN and Code 128 are enabled by default.
	particular symbology that	Verify that the type of bar code being read has
	is not enabled.	been selected.
The unit powers up but
	The unit has been
does not scan and/or	configured for a character	Verify that the bar code that is being scanned falls
beep.	length lock or a minimum	into the criteria.
	length and the bar code	Typical of Non-UPC/EAN codes. The scanner
	being scanned does not
	satisfy the configured	defaults to a minimum of 4 character bar code.
	criteria.

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