Symptom

Possible Cause(s)

Solution

RS232 Only

 

 

 

The com port at the host is

 

 

not working or is not

 

The unit powers up OK

configured properly.

Check to make sure that the baud rate and parity

 

and scans OK but does

 

 

The cable is not connected

of the scanner and the communication port match

not communicate

properly to the host.

to the proper com port.

and the program is looking for RS232 data.

 

 

 

 

The com port is not

 

 

operating properly.

 

 

 

 

The host is receiving

The scanner and host may

Check that the scanner and the host are configured

data but the data does

not be configured for the

for the same interface.

not look correct.

same interface.

 

 

 

 

Characters are being

The intercharacter delay

Add some intercharacter delay to the transmitted

needs to be added to the

output by using the MetroSelect Configuration

dropped.

transmitted output.

Guide (PN 00-02407x).

 

 

 

 

Aux Port Operation With Any Interface

 

 

 

 

The secondary scanner

 

Refer to the user’s guide provided with the

is not functioning.

 

secondary scanner.

 

 

 

 

The secondary scanner

 

 

cable may not be

Ensure that the secondary scanner is connected to

 

connected to the proper

 

the MS2420/MS2430 com port marked “Aux” port.

 

port on the

The secondary scanner

 

MS2420/MS2430.

 

powers up but data is not

 

 

 

* The MS2400 series must be configured to enable

relayed to the host.

 

 

The auxiliary com port may

the auxiliary port.

 

 

 

not be operating properly.

The auxiliary input port’s data format must match

 

 

 

 

the main output format of the secondary scanner.

 

 

 

* Refer to the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN 00-02272x) under Scanner Configuration Bar Codes: Auxiliary Port, Quick Start for a Secondary Honeywell Scanner.

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