Symptom | Possible Cause(s) | Solution | |
RS232 Only |
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| The com port at the host is |
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| not working or is not |
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The unit powers up OK | configured properly. | Check to make sure that the baud rate and parity | |
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and scans OK but does |
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The cable is not connected | of the scanner and the communication port match | ||
not communicate | |||
properly to the host. | to the proper com port. | and the program is looking for RS232 data. | |
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| The com port is not |
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| operating properly. |
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The host is receiving | The scanner and host may | Check that the scanner and the host are configured | |
data but the data does | not be configured for the | ||
for the same interface. | |||
not look correct. | same interface. | ||
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Characters are being | The intercharacter delay | Add some intercharacter delay to the transmitted | |
needs to be added to the | output by using the MetroSelect Configuration | ||
dropped. | |||
transmitted output. | Guide (PN | ||
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Aux Port Operation With Any Interface |
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The secondary scanner |
| Refer to the user’s guide provided with the | |
is not functioning. |
| secondary scanner. | |
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| The secondary scanner |
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| cable may not be | Ensure that the secondary scanner is connected to | |
| connected to the proper | ||
| the MS2420/MS2430 com port marked “Aux” port. | ||
| port on the | ||
The secondary scanner |
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MS2420/MS2430. |
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powers up but data is not |
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| * The MS2400 series must be configured to enable | ||
relayed to the host. |
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| The auxiliary com port may | the auxiliary port. | |
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| not be operating properly. | The auxiliary input port’s data format must match | |
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| the main output format of the secondary scanner. | |
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* Refer to the MS2x20 Stratos Series Scanner/Diva Scale Configuration Addendum (PN
67