Symptom | Possible Cause(s) | Solution | |
All Interfaces |
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The unit scans a bar | The scanner is configured | If the scanner is setup to support ACK/NAK, | |
code, but locks up after | to support some form of | RTS/CTS, XON/XOFF, or D/E, verify that the host | |
the first scan (the blue | host handshaking but is | cable and host are supporting the handshaking | |
LED stays on). | not receiving the signal. | properly. | |
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The unit scans but the | The scanner’s data format | Verify that the scanner’s data format matches that | |
data transmitted to the | does not match the host | required by the host. Make sure that the scanner | |
host is incorrect. | system requirements. | is connected to the proper host port. | |
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| The print quality of the bar |
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| code is suspect. | The type of printer and/or the printer settings could | |
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Scanner beeps at some |
| be the problem. | |
Check the character length | |||
bar codes and NOT from |
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others of the same bar | lock. | Check the print mode or change the printer | |
code symbology. |
| settings. For example change to a higher print | |
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| The aspect ratio of the bar | quality or DPI resolution. | |
| code is out of tolerance. |
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| The unit is trying to scan a | UPC/EAN and Code 128 are enabled by default. | |
| particular symbology that | Verify that the type of bar code being read has | |
| is not enabled. | been selected. | |
The unit powers up but |
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The unit has been |
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does not scan and/or | configured for a character | Verify that the bar code that is being scanned falls | |
beep. | length lock or a minimum | into the criteria. | |
| length and the bar code | Typical of | |
| being scanned does not | ||
| satisfy the configured | defaults to a minimum of 4 character bar code. | |
| criteria. |
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| The bar code may have | Check if it is a check digit, character or border | |
| been printed incorrectly. | problem. | |
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The unit beeps at some | The scanner is not |
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bar codes but NOT for | configured correctly for this | Check if check digits are set properly. | |
others of the same bar | type of bar code. |
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code symbology. |
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The minimum symbol |
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| length setting does not | Check if the correct minimum symbol length is set. | |
| work with the bar code. |
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