Honeywell Thor VM1 Chapter 11 - Customer Support

USB Y Cable..........................................................................................................	10-5
CANbus / Audio Connector..........................................................................................	10-6
Headset Adapter Cable .........................................................................................	10-6
CANbus Y Cable....................................................................................................	10-7
AppLock Error Messages ..................................................................................................	10-8
Hat Encoding ...................................................................................................................	10-13
Chapter 11 - Customer Support
Product Service and Repair...............................................................................................	11-1
Technical Assistance.........................................................................................................	11-1
Limited Warranty ...............................................................................................................	11-1

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Contents

Page Disclaimer Trademarks Patents Table of Contents Chapter 1 - Thor VM1 Agency Information Chapter 2 - Getting Started Chapter 3 - Hardware Overview Chapter 4 - Vehicle Mounting and Accessory Installation Chapter 5 - Software Page Page Page Chapter 6 - ActiveSync Chapter 7 - Enabler Installation and Configuration Chapter 8 - Wireless Network Connections Chapter 9 - Key Maps Chapter 10 - Specifications and Reference Material Chapter 11 - Customer Support Page Thor VM1 Agency Information FCC Part 15 Statement FCC 5GHz Statement EMC Directive Requirements Canada, Industry Canada (IC) Notices COFETEL ANATEL (Brazil) Vehicle Power Supply Connection Safety Statement Li-IonBattery RF Safety Notice Bluetooth Honeywell Scanning & Mobility Product Environmental Information CE Mark Dealer License - Republic of Singapore Page Getting Started Overview About this Guide Out of the Box Initial Setup for Thor VM1 Quick Mount Smart Dock Components Access Panels Backlights and Indicators Power Up Tapping the Touch Screen with a Stylus Setup Terminal Emulation Parameters Cleaning the Touch Screen Startup Help Page Hardware Overview System Hardware Power External AC Power Supply Uninterruptible Power Supply Safe Charging Temperature Range Charging Timeout Charging and Power Management Fuse Power Management Modes On Mode (D0) User Idle / Backlight Off Mode (D1) System Idle / Display Off Mode (D2) Primary Events User Primary Events System Primary Events Wake Source Events Power Controls Power Switch Power Button Vehicle Ignition Monitoring Auto On Behavior External Connectors Page Antenna Connections External Antenna Connector Internal 802.11 Antenna Vehicle Remote Antenna Keyboard Options IBM 5250 Overlay 12-KeyKeyboard Keypad LEDs LED Functions SYS (System Status) LED UPS Status LED External Power Present External Power Not Present SSD (Solid State Drive) LED Connection LEDs WWAN LED Wi-FiLED Bluetooth LED Display Touch Screen Defroster Screen Blanking Display Backlight Control Vehicle Mounting and Accessory Installation Introduction Prepare for Vehicle Mounting Maintenance - Vehicle Mounted Devices Cleaning Place Thor VM1 in the Dock Dock I/O Pin Cover Padlock Laptop Security Cable Install RAM Mount Procedure - RAM Mount Assembly Step 1a – Attach RAM Ball to Vehicle Mounting Dimensions Step 1b – Mount RAM Clamp to Vehicle Step 1c – Attach RAM Plate to Vehicle and Attach RAM Ball Step 2 – Attach RAM Mount Ball to the Thor VM1 Quick Mount Smart Dock Step 3 – Attach Thor VM1 Assembly to RAM Mount Step 4 – Place the Thor VM1 into the Dock Install U Bracket Mount Mounting Positions Step 1 - Install U Bracket to Vehicle Step 2 - Remove RAM Ball Step 3 - Attach Adapter Bracket Connect Cables Connect Power Power Cable Cautions Power Cable Routing 12-48VDC Vehicles (10-60VDC Direct Connection) Vehicle 10-60VDCDirect Power Connection Page Ignition Control Wiring Diagram Auto-OnControl Wiring Diagram Manual Control Wiring Diagram 60-144VDC Vehicles (50-150VDC Power Supply, Screws on Side of Lid) Vehicle 50-150VDCPower Connection Page Page 60-144VDC Vehicles (50-150VDC Power Supply, Screws on Top of Lid) Page Page Page VX6 / VX7 Adapter Cable Connect to VX6 / VX7 Power Cable Thor VX8 / Thor VX9 Adapter Cable Connect to Thor VX8 / VX9 Power Cable Screen Blanking Cable Honeywell Screen Blanking Box Cable User-SuppliedCable Screen Blanking Box Screen Blanking with Switch External AC/DC Power Supply Connect External Power Supply Connect USB Host Connect USB Client Connect Serial Device Connect a Tethered Scanner Connect Headset Cable Adjust Headset / Microphone and Secure Cable Under Clothing Over Clothing Connect CANbus Cable Install Remote Antenna 802.11 Remote Mount Antenna Components and Mounting Diagram Typical Installation Mounting Instructions WAN Remote Mount Antenna GPS Remote Mount Antenna Apply Touch Screen Protective Film Disconnect UPS Battery Install SD Card Install SIM Card Replace Front Panel Page Replace UPS Battery Page Page Software Operating System Windows CE Operating System Software Load Software Development Thor VM1 Utilities LAUNCH.EXE and Persistent Storage REGEDIT.EXE REGLOAD.EXE REGDUMP.EXE Desktop Page My Device Folders Wavelink Avalanche Enabler (Optional) Start Menu Summit Certs Command Prompt eXpress Scan Media Player Taskbar General Advanced Expand Control Panel Clear Contents of Document Folder Taskbar Icons Page Thor VM1 OS Upgrade BIOS Control Panel Page About Software Firmware Versions Language Versions Network IP MAC Address Accessibility Administration Setup a New Device Administration Mode Administrator Hotkey Application path and name Application command line End User Mode Passwords Forgotten password End-UserSwitching Technique Using a Stylus Tap Switchpad Using the Switch Key Sequence Hotkey (Activation hotkey) Application Configuration Page Application Launch Options Auto At Boot Retries Delay Auto Re-Launch Manual (Launch) Allow Close End User Internet Explorer (EUIE) Security Hotkey Launch timeout Replace timeout Restart timeout View Log Save As AppLock Help The mobile device won’t switch from Administration mode to end-usermode Battery Bluetooth Devices Discover Stop Button Bluetooth Device List Clear Button Bluetooth Device Menu Right-ClickMenu Options Bluetooth Device Properties Settings Turn Off Bluetooth Reconnect Using Bluetooth Bluetooth Devices Display - Before Discovering Devices Initial Configuration Subsequent Use Bluetooth Indicators Bluetooth Bar Code Reader Setup Thor VM1 with Label Thor VM1 without Label Bluetooth Beep and LED Indications Bluetooth Printer Setup Easy Pairing and Auto-Reconnect Certificates Data Collection Bar Code Readers Return to Factory Default Settings Data Processing Overview Factory Default Settings Main COM1 COM2 Data Options Enable Code ID Buttons Data Options - Symbology Settings Page Enable, Min, Max Enable Min Max Strip Leading/Trailing Control Leading Trailing Code ID Bar Code Data Match List Bar Code Data Match Edit Buttons Notes Match List Rules Add Prefix/Suffix Control Symbologies Ctrl Char Mapping Translate All Parameters Character Replacement List Box Assign Button Delete Button Name text box ID Code text box Add Insert Edit Control Code Replacement Examples Bar Code Processing Examples Processing Enable buffered key output Same buffer limit Delay between (key) buffers Length Based Bar Code Stripping Example Page Date / Time Dialing Display Background Appearance Backlight Gobi Connection Manager Initial Use SIM Card Installation Activate Home GPS Active CDMA Activation Type Automatic Activation Manual Activation Autoconnect UTMS GPS Admin PIN (Personal Identification Number) PUK (Personal Unblocking Key) Page Input Panel Transcriber Internet Options Page Keyboard KeyPad KeyMap Remap a Key to a Single Key Remap a Key to a Unicode Value Remap a Key to a Key Sequence Remap a Key to a Sequence of Unicode Values Remap a Key to Launch an Application Remap a Key to Run a Command LaunchApp RunCmd License Viewer Mixer Output Panel Input Panel Mouse Network and Dialup Connections Create a New Connection Network Capture Netlog NDISLog file Save File Options Communication Enable TCP/IP Version Allow Remote Desktop Autologon Autolaunch TimeSync CapsLock Touch Screen Disable Enable Keypad Backlight Enable Auto-On Status Popup Owner Password PC Connection Peripherals Heater Auto-off AutoOff AutoOff Timeout Shutdown only if terminal is idle Shutdown only if truck power is lost Shutdown if terminal is idle or truck power is lost Shutdown after time period Power Page Regional and Language Settings Registry Remove Programs Screen Control Current Level Automatic Brightness Control SCU Stylus Double-Tap Calibration System General Memory Device Name Copyrights Terminal Server Client Licenses Volume and Sounds Good Scan and Bad Scan Sounds Wi-Fi ActiveSync Initial Setup Connect via USB Explore Backup Data Files using ActiveSync Disconnect Thor VM1 with a Disabled Touch screen Reset and Loss of Host Re-connection ActiveSync Help HSM Connect Using HSM Connect Page Page Enabler Installation and Configuration Installation Stop the Enabler Service Update Monitoring Overview Mobile Device Wireless and Network Settings Preparing a Device for Remote Management Using Wavelink Avalanche to Upgrade System Baseline Part 1 – Bootstrapping the RMU Part 2 – Installing Packages User Interface Enabler Configuration File Menu Options Avalanche Update using File > Settings Menu Options Connection Server Contact Data Preferences Administration Activity Log Display Update Window Display Execution Scan Config Shortcuts SaaS Adapters Page Using Remote Management eXpress Scan Step 3: Process Completion Wireless Network Connections Summit Wireless Network Configuration Important Notes Summit Client Utility Wireless Zero Config Utility To Switch Control to the Wireless Zero Config Utility To Switch Control to SCU Main Auto Profile Admin Login Profile Profile Parameters Using CKIP Status Diags Global Custom Global Parameters Page Page Sign-Onvs. Stored Credentials Windows Certificate Store vs. Certs Path To Use the Certs Path To Use Windows Certificate Store Configuring the Profile WEP LEAP PEAP/MSCHAP Page PEAP/GTC Page WPA/LEAP EAP-FAST Page EAP-TLS Page WPA PSK Certificates Page Install a Root CA Certificate Generate a User Certificate Page Page Page Install a User Certificate Verify Installation Key Maps 64-KeyQWERTY Keypad Key Map Page Page Page 12-KeyKeypad Key Map IBM Terminal Emulation Page Page Specifications and Reference Material Technical Specifications Dimensions Environmental Specifications Network Card Specifications Port and Connector Pinouts USB Y Cable D9 Male Connector USB Host Connector USB Client Connector Headset Adapter Cable D15 Female Connector Quick Connect Headset Connector CANbus Y Cable 9-PinJ1939 (Deutsch) Connectors AppLock Error Messages Page Page Page Page Hat Encoding Page Customer Support Product Service and Repair Technical Assistance Limited Warranty