HotBrick Network Solutions
Appendix C
Troubleshooting
Overview
This chapter covers some common problems that may be encountered while using the VPN 800/2 Firewall Router and some possible solutions to them. If you follow the suggested steps and the VPN 800/2 Firewall Router still does not function properly, contact your dealer for further advice.
General Problems
Problem 1: | Can't connect to the VPN 800/2 Firewall Router to configure it. |
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Solution 1: | Check the following: |
| • The Load Balancer is properly installed, LAN connections are OK, and it is |
| powered ON. |
| • Ensure that your PC and the VPN 800/2 Firewall Router are on the same |
| network segment. (If you don't have a router, this must be the case.) |
| • If your PC is set to "Obtain an IP Address automatically" (DHCP client), restart |
| it. |
| • If your PC uses a Fixed (Static) IP address, ensure that it is using an IP |
| Address within the range 192.168.1.2 to 192.168.1.254 and thus compatible |
| with the VPN 800/2 Firewall Router’s default IP Address of 192.168.1.1. |
| Also, the Network Mask should be set to 255.255.255.0 to match the VPN |
| 800/2 Firewall Router. |
| In Windows, you can check these settings by using Control |
| check the Properties for the TCP/IP protocol. |
Internet Access
Problem 1: | When I enter a URL or IP address I get a time out error. |
Solution 1: | A number of things could be causing this. Try the following troubleshooting steps. |
| • Check if other PCs work. If they do, ensure that your PCs IP settings are |
| correct. If using a Fixed (Static) IP Address, check the Network Mask, Default |
| gateway and DNS as well as the IP Address. |
| • If the PCs are configured correctly, but still not working, check the VPN 800/2 |
| Firewall Router. Ensure that it is connected and ON. Connect to it and check its |
| settings. (If you can't connect to it, check the LAN and power connections.) |
| • If the VPN 800/2 Firewall Router is configured correctly, check your Internet |
| connection (DSL/Cable modem etc) to see that it is working correctly. |
Problem 2: Some applications do not run properly when using the VPN 800/2 Firewall Router.
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