hp photosmart 1000 color printer user’s guide

Software solutions

Problem

Possible cause

Solution

 

 

 

 

I inserted the printer

The CD was not properly

1.

Reinsert the CD and try again.

software CD, but the

installed.

2.

Try inserting a CD that you know works. If that CD does not

computer could not read it.

 

The CD player may be

 

work, you may need to service your CD player.

 

 

 

damaged.

3.

If other CDs work but the printer software CD does not, you may

 

 

 

The CD may be damaged.

 

have a damaged CD. You can download the printer software

 

 

 

from the HP Web site or call the software distribution center. See

 

 

 

the inside back cover of this guide for contact information.

 

 

 

The software did not install

There may be a conflict

Windows PC

correctly.

with your virus protection

Remove the printer software and then reinstall it.

OR

program.

 

 

There may be a conflict

Insert the printer software CD into the computer.

You need to uninstall the

Click Remove HP PhotoSmart 1000 Series software.

with another software

printer software for any

program.

Follow the instructions on your computer screen to uninstall the

reason.

 

There may be a conflict

 

software.

(continued on next page)

 

 

 

with a peripheral device

When the uninstall is completed, turn the computer OFF and then

 

 

connected to the printer.

 

ON again.

 

 

Reinstall the software. See the separate software installation

 

 

 

instructions.

 

 

If you are still having problems with the software installation, see the

 

 

inside back cover of this guide for HP Customer Care contact

 

 

information.

 

 

 

 

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HP 1000 manual Software solutions, Problem Possible cause Solution

1000 specifications

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