hp photosmart 1000 color printer user’s guide
Hardware solutionsProblem | Possible cause | Solution | ||
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My printer is connected | Your printer may not be | • Connect the printer directly to the USB port on the computer. | ||
with a USB cable through | getting good data from the | • Try disconnecting other USB devices from the hub and print | ||
another USB device or a | other device or hub. | |||
| your document again. | |||
hub and when I try to print I |
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get a message saying |
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between the printer and the |
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“There was an error writing |
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computer was interrupted |
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to <name of USB port>.” |
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by another device attached |
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| to the hub. |
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I've connected my printer | You may not have plugged | 1. | Disconnect the USB cable from your printer and your computer. | |
using a USB cable, and | your USB cable in before | 2. | Remove the printer software and then reinstall it. | |
when I try to print I get a | installing the software. | |||
| • Insert the printer software CD into the computer. | |||
message saying “There was |
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an error writing to Dot4.” |
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| • Click Remove HP PhotoSmart 1000 Series software. | |
(Windows PC only) |
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| • Follow the instructions on your computer screen to uninstall | |
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| the software. | |
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| 3. Reconnect the USB cable to your printer and your computer. The | ||
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| USB installation dialog should appear on your computer screen. | |
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| 4. Reinstall the printer software. See the separate software | ||
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| installation instructions. | |
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68 | www.hp.com/photosmart |