Troubleshooting

LCD Message

Problem

Solution

 

 

 

 

Paper is too long. See PC

The paper size is too long

1.

Press Cancel/No.

screen.

or too short to be used in

2.

Remove the Automatic Two-Sided Printing Module.

 

the Automatic Two-Sided

Paper is too short. See PC

3.

Reinstall the rear access door.

Printing Module.

screen.

 

4. Change the software settings from Automatic to Manual.

 

 

 

 

5. Manually feed the paper into the printer for two-sided printing.

 

 

 

Wrong paper size.

The size of paper to be

• Load appropriate sized paper, then press OK/Yes to continue.

Cropping may occur. Press

printed does not match the

OR

 

OK to continue. Or you can

specified size.

 

• Press Cancel/No to quit the print job.

CANCEL the job.

 

 

 

 

 

Photo transfer was

The infrared transmission

•

Press OK/Yes. to continue.

interrupted. Send more or

from the camera has been

OR

 

press OK if done.

interrupted.

 

•

Resend the photos.

 

 

 

 

 

PC data was not received.

The printer has not received

Check that the connection cable is securely attached to the printer

check PC connection. Press

data sent from the

and to the computer.

OK to continue.

computer.

 

 

 

 

 

Use only 1 card. Please

The printer can access only

Remove one of the memory cards from the printer.

remove a memory card.

one memory card slot at a

 

 

 

time.

 

 

 

 

 

 

www.hp.com/photosmart

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