hp photosmart 1000 color printer user’s guide
Problem | Possible cause | Solution | ||
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When I connected a USB | Installation was not | 1. | Disconnect the printer from your computer and then reconnect it. | |
cable between the printer | completed, it was canceled, |
| • Unplug the USB cable, then plug it back in. | |
and my computer, the | or there was an error. |
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2. | Remove the printer software and then reinstall it. | |||
“New Hardware Wizard” |
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message appeared once, |
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| • Insert the printer software CD into the computer. | |
but the printer did not |
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| • Click Remove HP PhotoSmart 1000 Series software. | |
install. Now the “New |
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| • Follow the instructions on your computer screen to uninstall | ||
Hardware Wizard” will not |
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appear again. |
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| the software. | |
(Windows PC only) |
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| • When the uninstall is completed, turn the computer OFF and | |
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| then ON again. | ||
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| • Reinstall the software. See the separate software installation | |
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| instructions. | |
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When I connect a USB | Static electricity has built up | 1. | Disconnect the USB cable from your printer. | |
cable between the printer | in the cable between your | 2. | Disconnect the power cable from the printer. | |
and my computer, an | computer and printer. | |||
3. | Wait approximately 30 seconds. | |||
“Unknown device” | You may have a defective | |||
message appears. | 4. | Plug the power cable back into the printer. | ||
USB cable. | ||||
(Windows PC only) | ||||
The software could not | 5. Plug the USB cable back into the printer. | |||
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| identify the new printer; the | 6. | If “Unknown device” continues to appear in the “New hardware | |
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| found” dialog, check the Web for updates or contact HP | ||
| be defective. |
| Customer Care. See the back cover for contact information. | |
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70 | www.hp.com/photosmart |