Troubleshooting

Problem

Possible cause

Solution

 

 

 

Parts of the document are

You may have selected the

Windows PC

missing or are in the wrong

wrong paper orientation.

• Make sure you have selected the correct orientation (portrait or

place.

 

 

landscape) on the Features tab of Printer Properties.

(continued on next page)

 

 

Macintosh

 

 

 

 

• Make sure you have selected the correct orientation (portrait or

 

 

landscape) on the Page Setup dialog.

 

 

 

 

You may have selected the

Windows PC

 

wrong paper size.

• Make sure you have selected the correct paper size on the

 

 

 

 

Setup tab of Printer Properties.

 

 

Macintosh

 

 

• Make sure you have selected the correct paper size in the Page

 

 

Setup dialog.

 

 

 

 

You may have selected the

Make sure the margins are within the printable areas.

 

wrong margins.

 

 

 

 

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