Chapter 7

Troubleshooting

The printer is designed to be reliable and easy to use. The following pages offer tips and advice for addressing frequently asked questions. Before you begin, make sure:

•All the cable connections between your printer and computer are secure.

•You are using the correct cable for your operating system—a parallel or a USB cable. If you need more information about using the correct cable, see the Appendix.

Find answers to your questions quickly on the following pages:

•The printer software will not install. See “Software solutions” on page 66.

•The printer is very slow. See “Hardware solutions” on page 68.

•My photos are not printing correctly. See “Printing solutions” on page 73.

•Automatic two-sided printing is not available. See “Automatic two-sided printing solutions” on page 84.

•The printer cannot establish communication with the other infrared device. See “Infrared (IR) solutions” on page 86.

•There is an error message on the printer’s LCD. See “Error messages” on page 87.

www.hp.com/photosmart

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