Troubleshooting

 

 

 

 

 

Problem

Possible cause

Solution

 

 

 

 

 

The software did not install

There may be a conflict

Macintosh

 

correctly.

with your virus protection

1.

Uninstall your printer software. Insert the printer software CD into

 

OR

program.

 

 

your computer, select Uninstall from the Installer, then follow the

 

There may be a conflict

 

 

You need to uninstall the

 

instructions on your computer screen.

 

with another software

 

 

 

printer software for any

2.

Close any active virus protection programs.

 

program.

 

reason.

 

 

 

There may be a conflict

3.

Exit all software programs.

 

 

 

 

4.

Reinstall the printer software.

 

 

with a peripheral device

 

 

connected to the printer.

If you are still having problems with the software installation, see the

 

 

 

 

 

 

inside back cover of this guide for HP Customer Care contact

 

 

 

information.

 

 

 

 

 

The binding margin

You may not have chosen

Windows PC

 

appears in the wrong

the correct paper

•

Make sure you have chosen the correct paper orientation for

 

place.

orientation.

 

 

Two-Sided Printing, either Book or Tablet, on the Features tab

 

 

 

 

 

 

 

 

of Printer Properties.

 

 

 

Macintosh

 

 

 

•

Make sure you have chosen the correct Binding option on the

 

 

 

 

Layout panel in the Print dialog.

 

 

 

 

 

www.hp.com/photosmart

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