1 Installing the HP LAN Card

Troubleshooting

Troubleshooting

The HP LAN card does not work

The PC cannot be started or woken up from the network

•Check that the installation requirements have been adhered to (refer to page 3).

•Check that:❒The pre-installation steps have been followed (refer to page 6).❒The HP LAN card is correctly installed (refer to page 8).

❒The LAN-specific fields in the HP PC Setup utility are correctly set (refer to page 9).

❒The post-installation steps have been followed (refer to page 10).

•Check the network cables. In particular, check that the network cable connections are secure and that the cables are not damaged. If you find any loose connections or damaged cables, fix them and then see if your PC can communicate on the network.

•Check with the network administrator whether the network is active. The light on the HP LAN card’s rear panel is off when there is no autonegotiation response, for example, when the LAN cable is not connected to the network HUB.

•Check that the PCI slot in which the HP LAN card is installed is enabled in the HP PC Setup utility (Advanced➜PCI Configuration).

•Check that the external start connector cable is connected to the HP LAN card and to the PC’s system board.

•Check that the LAN-specific fields in the HP PC Setup utility are correctly set (refer to page 9).

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