Maintenance & Service Guide

Presario 1600 Series Portable Computers

Notice Preface Home Product Description Troubleshooting Illustrated Parts Catalog

Removal & Replacement Procedures Specifications Connector Pin Assignments Battery Pack

Touch Pad Solutions

Solving Minor Problems

Some minor problems and possible solutions are outlined here. If the problem appears related to a software application, check the documentation provided with the software.

Solving Touch Pad/Pointing Device Problems

Some common causes and solutions for Touch Pad/pointing device problems are listed in the following table.

Solving Touch Pad/Pointing Device Problems

Problem

Cause

Solution(s)

Touch Pad or mouse does not work. Incorrect or no device driver is installed.

Install the device driver and add to the AUTOEXEC.BAT file or CONFIG.SYS file.

The device driver is not

Install the Touch

installed in Windows.

Pad/mouse driver in

 

Windows.

External mouse does not work.

Mouse is not securely

 

connected or is connected to

 

an incorrect external

 

connector.

Touch Pad or mouse does not work

Mouse is not enabled.

even though the device is enabled in

 

Windows.

 

 

Cable not properly seated in

 

Touch Pad board.

 

Defective Touch Pad board.

 

Defective system board.

 

Device driver is not correctly

 

installed in Windows.

Cursor skips or moves abnormally

The Touch Pad needs to be

when using the Touch Pad.

cleaned.

Ensure that the mouse is securely connected to the appropriate external connector.

Enter SYNTOUCH.COM at the system prompt to activate the mouse device driver.(C:\WINDOWS\

DOSSTART.BAT)

Add a line in the AUTOEXEC.BAT file to automatically activate the mouse device driver each time computer is turned on or restarted.

Reseat cable.

Replace Touch Pad board.

Replace system board.

Install the appropriate device driver in Windows.

Clean the Touch Pad with a cloth dampened with alcohol or an ammonia- based glass cleaner. Wipe up liquid with a dry cloth.

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HP 1630 manual Touch Pad Solutions, Solving Touch Pad/Pointing Device Problems