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HP
M475DW PRO 400 CE864A#BGJ, 400 CE956A, 400 M401N Laser CZ195A#BGJ
manual
Models:
M475DW PRO 400 CE864A#BGJ
400 CE956A
400 M401N Laser CZ195A#BGJ
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148 pages
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Troubleshooting
Install
Service Restore Defaults
Set the sleep delay
HP Web Jetadmin
Solve wired network problems
Configure IP network settings
Solve problems
Use a printing preset Mac OS
Replacement instructions
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Contents
Laserjet PRO
Page
HP LaserJet Pro 400 M401 Printer Series
Copyright and License
Table of contents
Enww
Manage and maintain
Solve problems
Unsupported black cartridge Press OK to continue
Enww
Index 131
Enww
Product introduction
Product views
Product front view
Product back view
Serial number and model number location
Control panel layout
LCD control panel
Touchscreen control panel
Enww
Touchscreen Home screen
Print product reports
Print product reports from an LCD control panel
Printer sharing disclaimer
Print product reports from a touchscreen control panel
Enww
Paper tray
Supported paper sizes
1Supported paper and print media sizes
Supported paper sizes
Supported paper types
Load the input trays
Load Tray
Pull the tray out of the product Paper tray
Enww
Load optional Tray
Enww
Enww
Print
Supported printer drivers Windows
HP PCL 6 driver description
Supported printer drivers Windows
Change the default settings for all print jobs
Change print-job settings Windows
Priority for changing print-job settings
Windows 7 Click Start, and then click Devices and Printers
Change the product configuration settings
Click the Device Settings tab
Change print-job settings Mac OS
Click the Options & Supplies button
Click the Printing Shortcuts tab
Print tasks for Windows
Use a printing shortcut Windows
Create a printing shortcut Windows
Enww
Automatically print on both sides with Windows
Properties or Preferences button
Manually print on both sides with Windows
Enww
Print multiple pages per sheet with Windows
Enww
Select the page orientation Windows
Select the paper type Windows
Print the first or last page on different paper Windows
Enww
Scale a document to fit page size Windows
Create a booklet Windows
Enww
Print tasks for Mac OS
Use a printing preset Mac OS
Create a printing preset Mac OS
Automatically print on both sides Mac OS
Manually print on both sides Mac OS
Select the paper type Mac OS
Print multiple pages on one sheet of paper Mac OS
Select the page orientation Mac OS
Create a booklet Mac OS
Print a cover page Mac OS
Scale a document to fit page size Mac OS
Open the Booklet Printing menu
Select the paper size Windows
Cancel a print job Windows
Additional print tasks Windows
Select a custom paper size Windows
Print watermarks Windows
Select the paper size Mac OS
Cancel a print job Mac OS
Additional print tasks Mac OS
Select a custom paper size Mac OS
Enww
Create archival-quality prints LCD control panel
Service Archive Print
Create archival-quality prints
Create archival-quality prints touchscreen control panel
Set up HP ePrint LCD control panel
Use HP ePrint
Set up HP ePrint touchscreen control panel
Touch the Enable Web Services button
Use AirPrint
Walk-up USB printing
Print Documents View and Print Photos Scan to USB Drive
Print
Manage and maintain
Enww
Set up HP Wireless Direct Printing
Use HP Web Services applications touchscreen control panel
Use HP Web Services applications
Use HP Web Services applications LCD control panel
Manually configure IPv4 TCP/IP parameters LCD control panel
Configure IP network settings
View or change network settings
Rename the product on a network
Link speed and duplex settings touchscreen control panel
Link speed and duplex settings
Link speed and duplex settings LCD control panel
Setting Description 10T Full
HP Device Toolbox Windows
Tab or section Description Home tab
HP Web Services tab
Open the HP Utility
HP Utility features
HP Utility for Mac OS
HP Web Jetadmin
Lock the product
Product security features
Set or change the product password
Enww
Set the sleep delay LCD control panel
Economy settings
Set the sleep delay
System Setup Energy Settings Sleep Delay
Set the Auto Power Down delay LCD control panel
Set the Auto Power Down delay
Set the sleep delay touchscreen control panel
System Setup Energy Settings Auto Power Down Wake Events
Set the Auto Power Down delay touchscreen control panel
Print when a toner cartridge is at estimated end of life
Enable or disable the At Very Low settings LCD control panel
Print when a toner cartridge is at estimated end of life
Toner cartridge storage
Store and recycle supplies
Recycle supplies
Replacement instructions
Change the toner cartridge
Enww
Memory
Manually update the firmware touchscreen control panel
Update the firmware
Manually update the firmware LCD control panel
Service LaserJet Update Check For Updates Now
Update the firmware
Enww
Solve problems
Check the cabling or wireless connection
Solve problems checklist
Make sure that the product is set up correctly
Check the software
Check the control panel for error messages
Check the paper
Test print functionality
Restore the factory-set defaults touchscreen control panel
Restore the factory-set defaults
Restore the factory-set defaults LCD control panel
Service Restore Defaults
Control panel help system
Interpret control panel messages
10.x000 Supply Error
Error Turn off then on
Control panel message types
Fuser Error Turn off then on
XX Error Turn off then on
Fan error Turn off then on
Black cartridge low
Service error Turn off then on
Cleaning
Black cartridge very low
Install black cartridge
Device error Press OK
Genuine HP supply installed
Door open
Jam in Tray X Clear jam and then Press OK
Load tray 1 Plain Size Cleaning Mode
Jam in location
Load tray 1 TYPE, Size
Manual feed SIZE, Type Press OK for available media
Load tray X Type Size
Manual duplex Load tray X Press OK
Memory is low Press OK
Remove shipping material from toner cartridge
Print failure, press OK. If error repeats, turn off then on
Rear door open
Replace black cartridge
Unexpected size in tray X Load size Press OK
Used black cartridge is installed Press OK to continue
Supplies low
Unsupported black cartridge Press OK to continue
Product picks up multiple sheets of paper
Paper feeds incorrectly or becomes jammed
Product does not pick up paper
Prevent paper jams
Clear a jam in Tray
Clear jams
Jam locations
Clear jams
Remove the tray from the product Solve problems
Enww
Clear a jam in optional Tray
Clear jams from the output bin
Clear a jam in the duplexer area
Clear a jam in the fuser area
Enww
Improve print quality
Check the paper type setting Windows
Check the paper type setting Mac OS
Print the supplies status page touchscreen control panel
Check toner cartridge status
Print the supplies status page LCD control panel
Check the supplies status
Print a cleaning page touchscreen control panel
Print a cleaning
Print a cleaning page LCD control panel
Service Cleaning
Enww
Check the EconoMode setting
Check print job settings
Use paper that meets HP specifications
Check the paper and printing environment
Use the print driver that best meets your printing needs
HP PCL 6 driver
Product does not print or it prints slowly
Product does not print
Product prints slowly
Solve walk-up USB printing problems
File does not print from the USB storage accessory
Solve walk-up USB printing problems
Solve direct connection problems
Poor physical connection
Solve wired network problems
Computer is using the incorrect IP address for the product
Computer or workstation might be set up incorrectly
Computer is unable to communicate with the product
Solve wireless network problems
Wireless connectivity checklist
Network does not appear in the wireless networks list
Cannot connect more computers to the wireless product
Wireless product loses communication when connected to a
System Setup Self Diagnostics
Wireless network is not functioning
Perform a wireless network diagnostic test
Reduce interference on a wireless network
Product is in Ready mode, but nothing prints
Solve product software problems with Windows
Click Settings
Windows
Click Devices and Printers
Solve product software problems with Mac OS
Software troubleshooting
Print job was not sent to the product that you wanted
Remove software Windows
Windows XP
Remove software Mac OS
Supplies and accessories
HP anticounterfeit Web site
Order parts, accessories, and supplies
HP policy on non-HP supplies
Index
Model number Locating
Selecting custom sizes Mac Windows Paper type
TCP/IP
Page
Hewlett-Packard Development Company, L.P
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