Device error Press OK, Door open | HP M475DW PRO 400 CE864A#BGJ

Recommended action

Wait for the cleaning process to finish.

Device error Press [OK]

Description

An internal error occurred.

Recommended action

Press the OK button to resume the job.

Door open

Description

The product front door is open.

Recommended action

Close the door.

Genuine HP supply installed

Description

A genuine HP supply was installed.

Recommended action

No action necessary.

Install black cartridge

Description

The toner cartridge is either not installed or not correctly installed in the product.

Recommended action

Install the toner cartridge.

Invalid driver Press [OK]

Description

You are using an incorrect print driver.

Recommended action

Select the correct print driver.

92 Chapter 5 Solve problems

ENWW

Image 104

HP M475DW PRO 400 CE864A#BGJ manual Device error Press OK, Door open, Genuine HP supply installed, Install black cartridge

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Print product reports from an LCD control panel Printer sharing disclaimer Print product reports from a touchscreen control panel Enww Paper tray Supported paper sizes 1Supported paper and print media sizes Supported paper sizes Supported paper types Load the input trays Load Tray Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print Supported printer drivers Windows HP PCL 6 driver description Supported printer drivers Windows Change print-job settings Windows Priority for changing print-job settingsChange the default settings for all print jobs Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Click the Printing Shortcuts tab Print tasks for WindowsUse a printing shortcut Windows Create a printing shortcut Windows Enww Automatically print on both sides with Windows Properties or Preferences button Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Use a printing preset Mac OS Create a printing preset Mac OSPrint tasks for Mac OS Automatically print on both sides Mac OS Manually print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Print a cover page Mac OS Scale a document to fit page size Mac OSCreate a booklet Mac OS Open the Booklet Printing menu Cancel a print job Windows Additional print tasks WindowsSelect the paper size Windows Select a custom paper size Windows Print watermarks Windows Cancel a print job Mac OS Additional print tasks Mac OSSelect the paper size Mac OS Select a custom paper size Mac OS Enww Service Archive Print Create archival-quality printsCreate archival-quality prints LCD control panel Create archival-quality prints touchscreen control panel Set up HP ePrint LCD control panel Use HP ePrint Set up HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications touchscreen control panel Use HP Web Services applicationsUse HP Web Services applications LCD control panel Manually configure IPv4 TCP/IP parameters LCD control panel Configure IP network settingsView or change network settings Rename the product on a network Link speed and duplex settings touchscreen control panel Link speed and duplex settingsLink speed and duplex settings LCD control panel Setting Description 10T Full HP Device Toolbox Windows Tab or section Description Home tab HP Web Services tab Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Web Jetadmin Lock the product Product security featuresSet or change the product password Enww Economy settings Set the sleep delaySet the sleep delay LCD control panel System Setup Energy Settings Sleep Delay Set the Auto Power Down delay Set the sleep delay touchscreen control panelSet the Auto Power Down delay LCD control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Toner cartridge storage Store and recycle suppliesRecycle supplies Replacement instructions Change the toner cartridge Enww Memory Update the firmware Manually update the firmware LCD control panelManually update the firmware touchscreen control panel Service LaserJet Update Check For Updates Now Update the firmware Enww Solve problems Check the cabling or wireless connection Solve problems checklistMake sure that the product is set up correctly Check the control panel for error messages Check the paperCheck the software Test print functionality Restore the factory-set defaults Restore the factory-set defaults LCD control panelRestore the factory-set defaults touchscreen control panel Service Restore Defaults Control panel help system 10.x000 Supply Error Error Turn off then onInterpret control panel messages Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Service error Turn off then on CleaningBlack cartridge low Black cartridge very low Device error Press OK Genuine HP supply installedInstall black cartridge Door open Load tray 1 Plain Size Cleaning Mode Jam in locationJam in Tray X Clear jam and then Press OK Load tray 1 TYPE, Size Load tray X Type Size Manual duplex Load tray X Press OKManual feed SIZE, Type Press OK for available media Memory is low Press OK Print failure, press OK. If error repeats, turn off then on Rear door openRemove shipping material from toner cartridge Replace black cartridge Used black cartridge is installed Press OK to continue Supplies lowUnexpected size in tray X Load size Press OK Unsupported black cartridge Press OK to continue Paper feeds incorrectly or becomes jammed Product does not pick up paperProduct picks up multiple sheets of paper Prevent paper jams Clear a jam in Tray Clear jamsJam locations Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer area Clear a jam in the fuser area Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Check toner cartridge status Print the supplies status page LCD control panelPrint the supplies status page touchscreen control panel Check the supplies status Print a cleaning Print a cleaning page LCD control panelPrint a cleaning page touchscreen control panel Service Cleaning Enww Check print job settings Use paper that meets HP specificationsCheck the EconoMode setting Check the paper and printing environment Use the print driver that best meets your printing needs HP PCL 6 driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a System Setup Self Diagnostics Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Windows Click Devices and Printers Solve product software problems with Mac OS Software troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P