Clear jams, Jam locations | HP M475DW PRO 400 CE864A#BGJ manual

Clear jams

Jam locations

Jams can occur in these locations:

1

2

3

4

5

Output bin

Rear door

Tray 1

Tray 2

Optional Tray 3

Loose toner might remain in the product after a jam. This problem typically resolves itself after a few sheets have been printed.

Clear a jam in Tray 1

NOTE: If the sheet tears, remove all fragments before resuming printing.

98 Chapter 5 Solve problems

ENWW

Image 110

HP M475DW PRO 400 CE864A#BGJ, 400 CE956A, 400 M401N Laser CZ195A#BGJ manual Clear jams, Jam locations, Clear a jam in Tray

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product views Product front view Product back view Serial number and model number location Control panel layout LCD control panel Touchscreen control panel Enww Touchscreen Home screen Print product reports Print product reports from an LCD control panel Printer sharing disclaimer Print product reports from a touchscreen control panel Enww Paper tray Supported paper sizes 1Supported paper and print media sizes Supported paper sizes Supported paper types Load the input trays Load Tray Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print Supported printer drivers Windows HP PCL 6 driver description Supported printer drivers Windows Change the default settings for all print jobs Change print-job settings WindowsPriority for changing print-job settings Windows 7 Click Start, and then click Devices and Printers Change the product configuration settings Click the Device Settings tab Change print-job settings Mac OS Click the Options & Supplies button Click the Printing Shortcuts tab Print tasks for WindowsUse a printing shortcut Windows Create a printing shortcut Windows Enww Automatically print on both sides with Windows Properties or Preferences button Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Print tasks for Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Automatically print on both sides Mac OS Manually print on both sides Mac OS Select the paper type Mac OS Print multiple pages on one sheet of paper Mac OSSelect the page orientation Mac OS Create a booklet Mac OS Print a cover page Mac OSScale a document to fit page size Mac OS Open the Booklet Printing menu Select the paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select a custom paper size Windows Print watermarks Windows Select the paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select a custom paper size Mac OS Enww Create archival-quality prints LCD control panel Service Archive PrintCreate archival-quality prints Create archival-quality prints touchscreen control panel Set up HP ePrint LCD control panel Use HP ePrint Set up HP ePrint touchscreen control panel Touch the Enable Web Services button Use AirPrint Walk-up USB printing Print Documents View and Print Photos Scan to USB Drive Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications touchscreen control panel Use HP Web Services applicationsUse HP Web Services applications LCD control panel Manually configure IPv4 TCP/IP parameters LCD control panel Configure IP network settingsView or change network settings Rename the product on a network Link speed and duplex settings touchscreen control panel Link speed and duplex settingsLink speed and duplex settings LCD control panel Setting Description 10T Full HP Device Toolbox Windows Tab or section Description Home tab HP Web Services tab Open the HP Utility HP Utility featuresHP Utility for Mac OS HP Web Jetadmin Lock the product Product security featuresSet or change the product password Enww Set the sleep delay LCD control panel Economy settingsSet the sleep delay System Setup Energy Settings Sleep Delay Set the Auto Power Down delay LCD control panel Set the Auto Power Down delaySet the sleep delay touchscreen control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delay touchscreen control panel Print when a toner cartridge is at estimated end of life Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Toner cartridge storage Store and recycle suppliesRecycle supplies Replacement instructions Change the toner cartridge Enww Memory Manually update the firmware touchscreen control panel Update the firmwareManually update the firmware LCD control panel Service LaserJet Update Check For Updates Now Update the firmware Enww Solve problems Check the cabling or wireless connection Solve problems checklistMake sure that the product is set up correctly Check the software Check the control panel for error messagesCheck the paper Test print functionality Restore the factory-set defaults touchscreen control panel Restore the factory-set defaultsRestore the factory-set defaults LCD control panel Service Restore Defaults Control panel help system Interpret control panel messages 10.x000 Supply ErrorError Turn off then on Control panel message types Fuser Error Turn off then on XX Error Turn off then on Fan error Turn off then on Black cartridge low Service error Turn off then onCleaning Black cartridge very low Install black cartridge Device error Press OKGenuine HP supply installed Door open Jam in Tray X Clear jam and then Press OK Load tray 1 Plain Size Cleaning ModeJam in location Load tray 1 TYPE, Size Manual feed SIZE, Type Press OK for available media Load tray X Type SizeManual duplex Load tray X Press OK Memory is low Press OK Remove shipping material from toner cartridge Print failure, press OK. If error repeats, turn off then onRear door open Replace black cartridge Unexpected size in tray X Load size Press OK Used black cartridge is installed Press OK to continueSupplies low Unsupported black cartridge Press OK to continue Product picks up multiple sheets of paper Paper feeds incorrectly or becomes jammedProduct does not pick up paper Prevent paper jams Clear a jam in Tray Clear jamsJam locations Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear jams from the output bin Clear a jam in the duplexer area Clear a jam in the fuser area Enww Improve print quality Check the paper type setting WindowsCheck the paper type setting Mac OS Print the supplies status page touchscreen control panel Check toner cartridge statusPrint the supplies status page LCD control panel Check the supplies status Print a cleaning page touchscreen control panel Print a cleaningPrint a cleaning page LCD control panel Service Cleaning Enww Check the EconoMode setting Check print job settingsUse paper that meets HP specifications Check the paper and printing environment Use the print driver that best meets your printing needs HP PCL 6 driver Product does not print or it prints slowly Product does not print Product prints slowly Solve walk-up USB printing problems File does not print from the USB storage accessory Solve walk-up USB printing problems Solve direct connection problems Poor physical connection Solve wired network problemsComputer is using the incorrect IP address for the product Computer or workstation might be set up incorrectly Computer is unable to communicate with the product Solve wireless network problems Wireless connectivity checklist Network does not appear in the wireless networks list Cannot connect more computers to the wireless productWireless product loses communication when connected to a System Setup Self Diagnostics Wireless network is not functioningPerform a wireless network diagnostic test Reduce interference on a wireless network Product is in Ready mode, but nothing prints Solve product software problems with WindowsClick Settings Windows Click Devices and Printers Solve product software problems with Mac OS Software troubleshooting Print job was not sent to the product that you wanted Remove software Windows Windows XP Remove software Mac OS Supplies and accessories HP anticounterfeit Web site Order parts, accessories, and suppliesHP policy on non-HP supplies Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P