Solve product software problems with Windows | HP 400 CE956A

Solve product software problems with Windows

A print driver for the product is not visible in the Printer folder

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Try plugging the USB cable into a different USB port on the computer.

An error message was displayed during the software installation

1.Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-click the icon, and select Close or Disable.

2.Check the amount of free space on the drive where you are installing the product software. If necessary, free up as much space as you can, and reinstall the product software.

3.If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready mode, but nothing prints

1.Print a configuration page, and verify the product functionality.

2.Verify that all of the cables are correctly seated and within specifications. This includes the USB and power cables. Try a new cable.

3.Verify that the IP address on the configuration page matches the IP address for the software port. Use one of the following procedures:

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista

a.Click Start.

b.Click Settings.

c.Click Printers and Faxes (using the default Start menu view) or click Printers (using the Classic Start menu view).

d.Right-click the product driver icon, and then select Properties.

e.Click the Ports tab, and then click Configure Port.

f.Verify the IP address, and then click OK or Cancel.

g.If the IP addresses are not the same, delete the driver, and reinstall the driver using the correct IP address.

h.Create a new HP TCP/IP port using the correct IP address.

ENWW	Solve product software problems with Windows 123

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HP 400 CE956A Solve product software problems with Windows, Product is in Ready mode, but nothing prints, Click Settings

Contents

Laserjet PRO Page HP LaserJet Pro 400 M401 Printer Series Copyright and License Table of contents Enww Manage and maintain Solve problems Unsupported black cartridge Press OK to continue Enww Index 131 Enww Product introduction Product front view Product views Serial number and model number location Product back view LCD control panel Control panel layout Touchscreen control panel Enww Touchscreen Home screen Print product reports from an LCD control panel Print product reports Print product reports from a touchscreen control panel Printer sharing disclaimer Enww Paper tray 1Supported paper and print media sizes Supported paper sizes Supported paper sizes Supported paper types Load Tray Load the input trays Pull the tray out of the product Paper tray Enww Load optional Tray Enww Enww Print HP PCL 6 driver description Supported printer drivers Windows Supported printer drivers Windows Windows 7 Click Start, and then click Devices and Printers Change print-job settings WindowsPriority for changing print-job settings Change the default settings for all print jobs Click the Device Settings tab Change the product configuration settings Change print-job settings Mac OS Click the Options & Supplies button Print tasks for Windows Use a printing shortcut WindowsClick the Printing Shortcuts tab Create a printing shortcut Windows Enww Properties or Preferences button Automatically print on both sides with Windows Manually print on both sides with Windows Enww Print multiple pages per sheet with Windows Enww Select the page orientation Windows Select the paper type Windows Print the first or last page on different paper Windows Enww Scale a document to fit page size Windows Create a booklet Windows Enww Automatically print on both sides Mac OS Use a printing preset Mac OSCreate a printing preset Mac OS Print tasks for Mac OS Manually print on both sides Mac OS Print multiple pages on one sheet of paper Mac OS Select the page orientation Mac OSSelect the paper type Mac OS Open the Booklet Printing menu Print a cover page Mac OSScale a document to fit page size Mac OS Create a booklet Mac OS Select a custom paper size Windows Cancel a print job WindowsAdditional print tasks Windows Select the paper size Windows Print watermarks Windows Select a custom paper size Mac OS Cancel a print job Mac OSAdditional print tasks Mac OS Select the paper size Mac OS Enww Create archival-quality prints touchscreen control panel Service Archive PrintCreate archival-quality prints Create archival-quality prints LCD control panel Use HP ePrint Set up HP ePrint LCD control panel Touch the Enable Web Services button Set up HP ePrint touchscreen control panel Use AirPrint Print Documents View and Print Photos Scan to USB Drive Walk-up USB printing Print Manage and maintain Enww Set up HP Wireless Direct Printing Use HP Web Services applications Use HP Web Services applications LCD control panelUse HP Web Services applications touchscreen control panel Configure IP network settings View or change network settingsManually configure IPv4 TCP/IP parameters LCD control panel Rename the product on a network Link speed and duplex settings Link speed and duplex settings LCD control panelLink speed and duplex settings touchscreen control panel Setting Description 10T Full Tab or section Description Home tab HP Device Toolbox Windows HP Web Services tab HP Utility features HP Utility for Mac OSOpen the HP Utility HP Web Jetadmin Product security features Set or change the product passwordLock the product Enww System Setup Energy Settings Sleep Delay Economy settingsSet the sleep delay Set the sleep delay LCD control panel System Setup Energy Settings Auto Power Down Wake Events Set the Auto Power Down delaySet the sleep delay touchscreen control panel Set the Auto Power Down delay LCD control panel Set the Auto Power Down delay touchscreen control panel Enable or disable the At Very Low settings LCD control panel Print when a toner cartridge is at estimated end of life Print when a toner cartridge is at estimated end of life Store and recycle supplies Recycle suppliesToner cartridge storage Change the toner cartridge Replacement instructions Enww Memory Service LaserJet Update Check For Updates Now Update the firmwareManually update the firmware LCD control panel Manually update the firmware touchscreen control panel Update the firmware Enww Solve problems Solve problems checklist Make sure that the product is set up correctlyCheck the cabling or wireless connection Test print functionality Check the control panel for error messagesCheck the paper Check the software Service Restore Defaults Restore the factory-set defaultsRestore the factory-set defaults LCD control panel Restore the factory-set defaults touchscreen control panel Control panel help system Control panel message types 10.x000 Supply ErrorError Turn off then on Interpret control panel messages XX Error Turn off then on Fuser Error Turn off then on Fan error Turn off then on Black cartridge very low Service error Turn off then onCleaning Black cartridge low Door open Device error Press OKGenuine HP supply installed Install black cartridge Load tray 1 TYPE, Size Load tray 1 Plain Size Cleaning ModeJam in location Jam in Tray X Clear jam and then Press OK Memory is low Press OK Load tray X Type SizeManual duplex Load tray X Press OK Manual feed SIZE, Type Press OK for available media Replace black cartridge Print failure, press OK. If error repeats, turn off then onRear door open Remove shipping material from toner cartridge Unsupported black cartridge Press OK to continue Used black cartridge is installed Press OK to continueSupplies low Unexpected size in tray X Load size Press OK Prevent paper jams Paper feeds incorrectly or becomes jammedProduct does not pick up paper Product picks up multiple sheets of paper Clear jams Jam locationsClear a jam in Tray Clear jams Remove the tray from the product Solve problems Enww Clear a jam in optional Tray Clear a jam in the duplexer area Clear jams from the output bin Clear a jam in the fuser area Enww Check the paper type setting Windows Check the paper type setting Mac OSImprove print quality Check the supplies status Check toner cartridge statusPrint the supplies status page LCD control panel Print the supplies status page touchscreen control panel Service Cleaning Print a cleaningPrint a cleaning page LCD control panel Print a cleaning page touchscreen control panel Enww Check the paper and printing environment Check print job settingsUse paper that meets HP specifications Check the EconoMode setting HP PCL 6 driver Use the print driver that best meets your printing needs Product does not print Product does not print or it prints slowly Product prints slowly File does not print from the USB storage accessory Solve walk-up USB printing problems Solve walk-up USB printing problems Solve direct connection problems Solve wired network problems Computer is using the incorrect IP address for the productPoor physical connection Computer is unable to communicate with the product Computer or workstation might be set up incorrectly Wireless connectivity checklist Solve wireless network problems Cannot connect more computers to the wireless product Wireless product loses communication when connected to aNetwork does not appear in the wireless networks list Wireless network is not functioning Perform a wireless network diagnostic testSystem Setup Self Diagnostics Reduce interference on a wireless network Solve product software problems with Windows Click SettingsProduct is in Ready mode, but nothing prints Click Devices and Printers Windows Solve product software problems with Mac OS Print job was not sent to the product that you wanted Software troubleshooting Windows XP Remove software Windows Remove software Mac OS Supplies and accessories Order parts, accessories, and supplies HP policy on non-HP suppliesHP anticounterfeit Web site Index Model number Locating Selecting custom sizes Mac Windows Paper type TCP/IP Page Hewlett-Packard Development Company, L.P